Ayanna Wilson
Intake Specialist
Baltimore,MD
Summary
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
New Entrant Associate
Healthcare Access Maryland
Baltimore, MD
11.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Specialist
Baltimore City Community College
Baltimore, MD
11.2022 - 11.2023
- Organized paperwork such as charts and reports for office and patient needs.
- Completed intake assessment forms and filed clients' charts.
- Developed and maintained accurate records of programs and services.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
Patient Access Specialist
MedStar Health
Elkridge, MD
07.2020 - 11.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, MD 09.1999 - 06.2020
Bachelor of Arts - Business Administration
Baltimore City Community College
Baltimore, MD 08.2020 - 05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Cash Drawer Balancing
- POS system operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
New Entrant Associate
Healthcare Access Maryland
11.2023 - Current
Intake Specialist
Baltimore City Community College
11.2022 - 11.2023
Bachelor of Arts - Business Administration
Baltimore City Community College
08.2020 - 05.2024
Patient Access Specialist
MedStar Health
07.2020 - 11.2022
High School Diploma -
Mergenthaler Vocational Technical High School
09.1999 - 06.2020