Joy-Nicole Gruden
AUSTIN
Summary
Assistant Manager with 7+ years of combined retail, sales, and customer service experience driving team productivity and revenue growth. Skilled in staff training, inventory control, event logistics, and account relationship management, with a track record of improving customer satisfaction and repeat business. Applies strong communication and sales tactics to optimize operations and support team performance while pursuing expanded leadership responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Beta Technology
Austin, TX
01.2026 - Current
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and objectives.
- Analyzed client feedback to identify areas for service improvement, driving strategic enhancements.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
- Negotiated contracts and pricing agreements, ensuring alignment with company policies.
- Analyzed sales data to drive strategic decisions and improve overall performance metrics.
Assistant Manager
Mavericks Dance Hall
Buda, TX
01.2024 - Current
- Led staff training programs that improved team productivity and shortened task completion times.
- Implemented sales tactics that increased product visibility and generated measurable revenue growth.
- Managed event logistics end-to-end to ensure smooth execution and high attendee satisfaction.
- Optimized inventory controls to reduce waste and maintain accurate stock levels.
- Analyzed customer feedback to inform service improvements, leading to marked gains in client satisfaction and loyalty.
Area Sales Representative
United Laboratories
Austin, TX
10.2022 - 03.2023
- Developed territory sales plans that increased qualified lead flow and improved pipeline health.
- Negotiated client contracts securing favorable terms while protecting margin objectives.
- Produced sales performance reports to guide strategy and enable measurable decision-making.
- Maintained key account relationships to boost repeat business and strengthen customer retention.
- Drove sales growth by implementing targeted outreach strategies, resulting in substantial improvements in lead generation and customer engagement.
- Analyzed market data to refine sales tactics, leading to noticeable gains in competitive positioning and informed decision-making.
Customer Service Advisor
Tate Boys Tire & Service
Broken Arrow, OK
01.2022 - 06.2022
- Processed customer orders with accuracy to ensure timely fulfillment and reduce order errors.
- Provided product guidance to customers, improving decision confidence and repeat visits.
- Resolved customer inquiries promptly, resulting in measurable improvements in customer satisfaction.
- Managed and acted on customer feedback to improve service quality and operational workflows.
- Provided exceptional customer service, fostering strong relationships and enhancing customer loyalty through attentive communication.
Tutor
Private Family
Tulsa, OK
01.2018 - 05.2020
- Instructed elementary and middle school students in different subjects.
- Worked with children with learning disabilities, such as dyslexia, ADHD/ADD.
- Assisted students in solving problems, clarifying concepts, thus dramatically increasing their grades and performance in the subjects tutored.
Cocktail Waitress/Bartender
Little Woodrow's
Midland, TX
03.2018 - 08.2019
Barista/Shift Supervisor
Starbucks
Midland, TX
10.2018 - 03.2019
- Made drinks to order during morning rush hour times.
- Managed employees during a shift by placing them in appropriate positions.
- Took afternoon inventory of food and supplies.
- Counted and logged morning and afternoon deposit.
Salon Manager
The Look Tanning Salon
Tahlequah, OK
05.2018 - 09.2018
- Managed daily tanning salon routines.
- Hired and trained employees.
- Developed and installed procedures and protocols for the business.
- Trained employees' product and sales knowledge.
- Created and promoted advertisement for salon.
- Took inventory, placed orders for tanning products and supplies.
Education
Associate of Arts - Elementary Education
Northeastern State University
Tahlequah, OK05-2020
Skills
- Assistant manager
- Employee training
- Guest relations management
- Sales, Retail, Store management
- Client relations
- Effective team collaboration
- Customer engagement
- Account management
- Sales development
Certification
- Food Handler Certification
- TABC Certification
LANGUAGES
English (Native).
Timeline
Account Manager
Beta Technology
01.2026 - Current
Assistant Manager
Mavericks Dance Hall
01.2024 - Current
Area Sales Representative
United Laboratories
10.2022 - 03.2023
Customer Service Advisor
Tate Boys Tire & Service
01.2022 - 06.2022
Barista/Shift Supervisor
Starbucks
10.2018 - 03.2019
Salon Manager
The Look Tanning Salon
05.2018 - 09.2018
Cocktail Waitress/Bartender
Little Woodrow's
03.2018 - 08.2019
Tutor
Private Family
01.2018 - 05.2020
Associate of Arts - Elementary Education
Northeastern State University