Joy Norman
Bradenton,FL
Summary
Dynamic and motivated professional with a proven record ranging from warehouse work to sales, generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled at managing inventory control, shipping & receiving, customer relations and safety & compliance. Demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, developing opportunities that further establish organizational goals.
Also a responsible Adolescent Counselor delivering high level of care and support to children experiencing being taken away from their homes resulting in traumatic and mental health issues. Ready to take on new challenges in role focused on helping people.
Overview
8
8
years of professional experience
Work History
Expert Sales & Leasing Specialist
Gettel Toyota
Bradenton, FL
02.2021 - Current
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Worked with customers and sales management to reach price agreements and explain warranty, sales, and option package procedures.
- Answered customer emails and telephone requests for information.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Filled out paperwork to register vehicles and complete sales.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Followed up with customers to build long-term relationships and successful referrals.
- Brought in above-average sales revenue each month.
- Accomplished yearly quotes for gross sales of new and used vehicles.
Delivery Driver
Amazon
Palmetto , FL
08.2020 - 01.2021
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Contacted customers prior to delivery to coordinate delivery times.
- Navigated and operated trailer trucks and delivery vans to deliver between 100-250 deliveries per day.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Completed daily pre-trip inspection checklist before first delivery.
Front Desk Receptionist
LA Fitness
Sarasota , Fl
02.2020 - 01.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Worked with sales representatives and managers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Youth Counselor
Access Granted Now
Palmetto, FL
05.2020 - 08.2020
Gettel
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Assessed each resident's psychosocial needs.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
- Supervised youth group members to maintain organized and safe environment.
- Advised children and helped to foster improved levels of self-worth and confidence.
- Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
- Engaged with children in various recreational activities, which included group sessions and team building activities.
- Collaborated with team members to identify and accomplish agency objectives.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Youth Development Professional
Boys & Girls Club
Bradenton, FL
06/1 - 11.2019
- Coordinates program services and cooperative learning activities for members and visitors that are both fun and instructional
- Supervises members in the program area; ensures safety of members, positive values, and ethical behavior through quality in programs and appearance of the unit at all times
- Promotes and stimulates program participation
Inventories all supplies necessary for program and submits requisitions for reordering. Maintains good order in program area.
- Maintains administrative reports and submits them in a timely manner
Establishes positive relationships with children, their parents and/or guardians
Performs other related duties as assigned by management
Package Handler
FedEx Grounds
Dallas , Tx
06/ - 04.2019
- Used scanners to track parcel information such as condition or receipt.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Warehouse Selector
United National Food Inc.
Sarasota, FL
05/ - 08.2017
- Responsible for having a strong understanding of the equipment, pick locations, pallet building, productivity measures and safety procedures.
- Bent, lifted, opened, and moved all products weighing up to 70 pounds.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Education
Bachelor of Science - Health and Wellness
Paul Quinn College
Dallas, TX2019
Skills
- Creative Adaptive
- Problem Solving
- Active Listening
- Conflict Resolution
- Computer Skills
- Customer Service
- Ability to organize and supervise members in a safe environment
- Good communication skills, both written and oral
- First aid certified
- Customer service-oriented
- CPR certified
- Heavy industrial equipment
- Inventory management
- Manufacturing and warehouse procedures
- Youth specialist
- Experience with at-risk youth
- Youth guidance
- Paperwork and reporting
- Program coordination
- Cleaning tasks
- Mental health support
- Athletic Training Skills
- Overseas/Professional Basketball Experience
- Customer Segmentation
- Customer Support
- Data-driven decision-making
Timeline
Expert Sales & Leasing Specialist
Gettel Toyota
02.2021 - Current
Delivery Driver
Amazon
08.2020 - 01.2021
Youth Counselor
Access Granted Now
05.2020 - 08.2020
Front Desk Receptionist
LA Fitness
02.2020 - 01.2021
Package Handler
FedEx Grounds
06/ - 04.2019
Warehouse Selector
United National Food Inc.
05/ - 08.2017
Youth Development Professional
Boys & Girls Club
06/1 - 11.2019
Bachelor of Science - Health and Wellness
Paul Quinn College
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