Joy Pennington

Philadelphia

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive productive and positive work environment while meeting changing demands.

Overview

years of professional experience

Work History

Team Leader of Billing and Invoicing

Corporation Service Company

Philadelphia

06.2025 - Current

Led the billing and invoicing team by setting monthly goals, conducting bi-weekly 1:1s with every team member, and providing ongoing coaching to strengthen performance and career development.
Maintained SLA compliance by monitoring daily invoice flow, stepping in when needed, and ensuring timely and accurate invoice delivery.
Onboarded and trained off shore staff, enabling three new team members to take on 30% of the workload while maintaining quality and meeting SLA requirements.
Monitored daily invoice flow to maintain SLA compliance and ensure timely and accurate invoice delivery.
Conducted recurring meetings to enhance team collaboration on goals, initiatives, and best practices, fostering efficiency and knowledge sharing.
Built and integrated processes for global invoicing operations into existing workflows, establishing a strong operational foundation.

Area Manager II

Amazon Fresh

Philadelphia, PA

04.2021 - 11.2024

Spearheaded a 20% reduction in defects by implementing process improvements, utilizing data analysis, and collaborating cross-functionally with support teams (HR, Safety, Loss Prevention).
Increased shift productivity by 85% by implementing process improvements.
Enhanced shift productivity by 85% through targeted process improvements.
Managed onboarding and performance for staff, providing training, conducting performance reviews, and coaching to support employee development and boost team morale.
Developed and presented performance reports with insights on operational performance, quality control, and process optimization for senior leadership.
Oversaw onboarding and performance management for staff, conducting training, performance reviews, and coaching to foster employee growth and improve team morale.

Assistant Kitchen Manager

Roots Natural Kitchen

Newark, DE

12.2018 - 03.2021

Supervised daily restaurant operations, focusing on team management, staff development, and optimizing workflows across front and back of house.
Managed employee relations, providing performance feedback, addressing discipline issues, and facilitating conflict resolution.
Ensured compliance with food safety, sanitation regulations, and inventory management, supporting cost optimization efforts.
Developed and coordinated training programs to enhance employee skills and streamline operational processes.

Education

Bachelor of Science - Hospitality Business Management and Minor in International Business

University of Delaware

Newark

Skills

HR Management: Onboarding, Employee Relations, Performance Reviews, Training & Development
Operations Management: Process Improvement, Vendor Management, Inventory Control, Cost Optimization

Software & Tools: Slack, Teams, Microsoft Office, Salesforce, PowerBi, Tableau, WMS, MyTime
Language Skills: Fluent in Japanese (written and spoken)

Timeline