Joy Petrocelli
Cincinnati
Summary
Versatile software engineering student with a strong background in team collaboration and conflict resolution within fast-paced environments. Committed to leveraging communication skills to drive team performance and reach organizational goals. Highly driven and passionate about technology and committed to skill development and personal growth while pursuing leadership opportunities.
Overview
2
2
years of professional experience
Work History
Front of House Trainer
Chic-Fil-A
Cincinnati
04.2024 - 11.2025
- Trained new staff on customer service standards and operational procedures.
- Trained over 40 employees, receiving high praise from management for exceptional training skills.
- Demonstrated proper use of equipment and safety protocols to staff members.
- Collaborated with management to identify training needs and support initiatives.
- Created individualized coaching plans for Front of House employees based on their specific needs.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Handled cash, credit, and digital payments securely.
Education
Certificate - Business Management
Cincinnati State Technical And Community College
Cincinnati, OH06-2027
Associate of Science - Software Engineering - S.E.T
Cincinnati State Technical And Community College
Cincinnati, OH12-2026
Certificate - Software Developement
Cincinnati State Technical And Community College
Cincinnati, OH12-2026
High School Diploma -
Colerain Highschool
Cincinnati01-2020
Skills
- Effective issue management
- Employee training
- Communication skills
- Recognized excellence in customer service and support
- Team synergy: collaborative effectiveness and interpersonal teamwork skills
- Proficient in SQL
- Agile and Scrum
- Proficient in Visual Basic
- Foundational skills in Python
- Currently enrolled in Java, C, and Programming 2 courses Java and C programming proficiency by December 2026
- Currently enrolled in business management courses
- Business Management Certificate completion is estimated for June 2027
- Earned approximately 70% of college expenses
Timeline
Front of House Trainer
Chic-Fil-A
04.2024 - 11.2025
Certificate - Business Management
Cincinnati State Technical And Community College
Associate of Science - Software Engineering - S.E.T
Cincinnati State Technical And Community College
Certificate - Software Developement
Cincinnati State Technical And Community College
High School Diploma -
Colerain Highschool