Summary
Overview
Work History
Education
Skills
Timeline
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Joy Pressley

Piedmont,AL

Summary

Dedicated professional with a strong background in customer service and cleaning excellence at Task Easy. Proven ability to enhance client satisfaction through effective problem resolution and teamwork. Skilled in safe cleaning practices and linen replenishment, consistently achieving high standards of cleanliness and organization. Committed to fostering a positive environment for both customers and colleagues.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

TaskEasy
12.2023 - 03.2025
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed approximately 30-35 incoming calls, emails, and texts per day from clients.

Housekeeper

TaskEasy
01.2023 - 12.2023
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Managed 35-40 house's per week.

Customer Service Representative

Rice Landcaping
09.2017 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

Jacks Family Resturant
01.2013 - 02.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Coosa High School
Rome, GA
05.2014

Skills

  • Safe cleaning with chemicals
  • Linen replenishment
  • Deep cleaning
  • Customer service-focused
  • Customer service
  • Teamwork
  • Excellent oral and written communication
  • Resident support
  • Hardworking
  • Exceptional time management
  • Customer-oriented

Timeline

Customer Service Manager

TaskEasy
12.2023 - 03.2025

Housekeeper

TaskEasy
01.2023 - 12.2023

Customer Service Representative

Rice Landcaping
09.2017 - 01.2023

Cashier

Jacks Family Resturant
01.2013 - 02.2015

High School Diploma -

Coosa High School

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Joy Pressley