Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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JOY PRESTON

San Antonio,United States

Summary

Dedicated professional with over 27 years of experience in social services, including roles as a K-12 teacher, probation officer, and service coordinator. Proven track record in managing high caseloads, developing community resources, and advocating for individuals with special needs and disabilities. Recognized for achieving excellence in client relations and program compliance with a commitment to enhancing community well-being. Experienced in software such as Microsoft Word/office, Excel, PowerPoint, Zoom and Microsoft Teams while working remote.

Overview

14
14
years of professional experience

Work History

Program Specialist IV

HHSC -Utilization Review
Austin, United States
12.2023 - Current
  • Under limited supervision, responsible for analyzing and reviewing data reports as assigned for Medicaid state programs such as HCS, TXHML, Deaf/Blind and Hospice clientele
  • Conduct desk reviews to determine compliance with HHSC policies and procedures related to enrollments and assist providers with their service needs
  • Conduct utilization reviews and evaluation of individual care plans by making clinical authorization decisions regarding participant eligibility including determination if fraud is detected with current service amounts
  • Collect, organize, prepare documents in response to a client or family's request for fair hearing should they disapprove of reduction in services as well as serve as agency representative in Medicaid fair hearings.

Service Coordinator

AACOG - Alamo Area Council of Governments
San Antonio, United States
04.2015 - 12.2023
  • Managed caseload of 50 to 60 clients monthly while developing and implementing treatment plans.
  • Coordinated service delivery for community programs serving diverse populations.
  • Connected individuals with intellectual and developmental disabilities (IDD) to essential services and resources.
  • Maintained comprehensive case histories and progress reports in a high-volume documentation environment.
  • Participated in mandatory meetings and training to enhance knowledge of IDD population and state regulations.

Assistant to CEO

Cutting Edge Landscaping
San Antonio, United States
08.2014 - 05.2015
  • Recruited and scheduled clients for landscaping services in San Antonio and surrounding counties.
  • Managed phone communications, including message taking and supply purchases.
  • Accompanied CEO on home visits to provide estimates for prospective clients.
  • Maintained ongoing communication with CEO regarding clients' landscaping requirements.

Child/Adult Protective Investigator

Texas Department Family & Protective Services
San Antonio, United States
01.2012 - 08.2014
  • Manage a high caseload of 70-80 clients
  • Schedule and conduct interviews with victims/perpetrators/witnesses so to obtain needed information for the investigation so to make an informed decision regarding allegations.
  • Develop, implement and monitor services and treatment plans monthly and communicate with supervisor with progress on cases.
  • drug testing (if applicable to the case).
  • Maintain updated notes on cases/files daily.
  • Provide community resources for families in need
  • Appeared in court hearings as a witness for the prosecution concerning APS cases.

Education

Master of Science - Criminal Justice

Texas A&M University
Laredo, TX
12-2025

Master of Arts - School Counseling & Guidance

Cal Lutheran University
Thousand Oaks, CA
08-2003

Bachelor of Arts - Liberal Arts and Sciences

California State University, Northridge
Van Nuys
08-1998

Associate of Arts - Liberal Arts And Sciences

Los Angeles Valley College
Van Nuys, CA
08-1992

High School Diploma -

North Hollywood High School Zoological Magnet
North Hollywood, CA
06-1989

Skills

  • Case management and program coordination
  • Data analysis and compliance evaluation
  • Client advocacy and crisis intervention
  • Treatment planning
  • Effective communication
  • Eligibility determination
  • Time management abilities
  • Quality assurance

Affiliations

  • Support bi-weekly weekend outreach efforts at CAM or Christian Assistance Ministries (San Antonio, TX) by distributing meals, hygiene kits, and clothing to individuals experiencing homelessness. Assist with coordinating access to shower facilities for men and women. Organize and sort public donations to endure efficient distribution of supplies as well as provide on-site support with various other tasks.

Accomplishments

  • Honor Roll Student for both Master's in Counseling and Master's in Criminal Justice programs
  • Recognized as Service Coordinator of the Month multiple times across several years during employment (2015-2023)
  • Informational Technology Security Awareness Training (2023-present)
  • Human Sex Trafficking Trainings (2010, 2024) while employed as a Juvenile Probation officer & current HHSC position
  • Alive Alcohol, Tobacco, and other Drugs Training (2010)
  • CPR certified for infant and adult (2003-2025)

Timeline

Program Specialist IV

HHSC -Utilization Review
12.2023 - Current

Service Coordinator

AACOG - Alamo Area Council of Governments
04.2015 - 12.2023

Assistant to CEO

Cutting Edge Landscaping
08.2014 - 05.2015

Child/Adult Protective Investigator

Texas Department Family & Protective Services
01.2012 - 08.2014

Master of Science - Criminal Justice

Texas A&M University

Master of Arts - School Counseling & Guidance

Cal Lutheran University

Bachelor of Arts - Liberal Arts and Sciences

California State University, Northridge

Associate of Arts - Liberal Arts And Sciences

Los Angeles Valley College

High School Diploma -

North Hollywood High School Zoological Magnet

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