Alyssa Raymond
Massapequa,NY
Summary
Results-driven healthcare operations leader with 7+ years of experience overseeing multi-site front office operations across 20+ clinics. Proven track record of improving KPI performance, reducing revenue cycle inefficiencies, and leading high-performing teams. Skilled in scaling operations, driving process improvements, and enhancing patient experience.
Overview
9
9
years of professional experience
Work History
Regional Care Coordinator
Spear Physical Therapy
New York, New York
05.2023 - Current
- Oversee front office operations across 21 clinics throughout Manhattan, Long Island, and Queens
- Lead, mentor, and manage a team of care coordinators to ensure high performance and operational efficiency
- Improve KPI performance by implementing standardized workflows and accountability measures
- Partner with regional and clinic leadership to identify operational gaps and drive process improvements
- Conduct clinic audits to ensure consistency and effectiveness in front-end revenue cycle processes
- Recruit, hire, onboard, and train new team members
- Lead weekly and monthly meetings to review performance metrics and communicate company updates
- Spearheaded EMR transition across multiple clinics, training 100+ employees and ensuring successful adoption
- Support new clinic openings and operational integrations
Front Office Business Partner
Ivy Rehab Physical Therapy
Long Island, NY
01.2023 - 05.2023
- Managed front office operations across 30 clinics spanning NY and CT regions
- Owned KPI tracking, reporting, and performance improvement strategies
- Supervised front office support staff and authorization specialists
- Collaborated cross-functionally to analyze front office metrics and improve operational performance
- Reduced revenue delays by resolving insurance denials and improving claim accuracy
- Implemented front desk procedures that improved patient balance collections and reduced AR
- Supported integration of new acquisitions and clinic openings
Regional Patient Coordinator
Ivy Rehab Physical Therapy
Long Island, NY
03.2022 - 01.2023
- Oversaw daily front desk operations for 13 clinics across Long Island
- Partnered with regional leadership to identify performance gaps and implement solutions
- Managed authorization team to ensure timely submissions and reimbursements
- Monitored clinic performance metrics and developed improvement plans
- Led team meetings and training sessions to enhance staff performance
- Supported onboarding and hiring of front office staff
- Played key role in opening 6 new clinics and integrating 3 acquisitions
- Assisted in rollout of OT services and billing processes
Assistant Regional Patient Coordinator
Ivy Rehab Physical Therapy
Long Island, NY
08.2021 - 03.2022
- Supported operations across 13 clinics, ensuring adherence to front office standards
- Conducted clinic audits and identified workflow improvements
- Assisted in staff training and operational support
- Ensured high-quality patient interactions and front desk efficiency
Patient Representative/Coordinator
Ivy Rehab Physical Therapy
Wantagh and Baldwin, New York
11.2016 - 08.2021
- Promoted to Patient Coordinator in 2020 based on performance and leadership
- Managed front desk operations including scheduling, patient intake, and insurance verification
- Trained and mentored new staff members
- Improved AR through front-end patient collection strategies
- Maintained compliance with HIPAA and billing regulations
- Supported EMR transition and data migration during company acquisition
Skills
- Operations & Leadership: Team leadership, staff development, performance management, KPI optimization
- Revenue Cycle: Insurance verification, authorization, AR reduction, denial management
- Systems: Raintree EMR, Microsoft Office
- Core Skills: Strategic problem solving, process improvement, cross-functional collaboration
Key Achievements
- Led EMR transition across multiple clinics, training 100+ employees
- Supported opening of 20+ new clinics and acquisitions
- Reduced AR by implementing front-end collection strategies
- Managed operations across 18–26 clinics simultaneously
Professional Development & Awards
- LEAD (Leadership Excellence and Development Program) – Class of 2023
- Front Office Operations Excellence Award
- GROW Cohort – Class of 2021
- De Novo of the Year Award – 2020
Education
- Farmingdale State College, New York
- Coursework toward Liberal Arts
Timeline
Regional Care Coordinator
Spear Physical Therapy
05.2023 - Current
Front Office Business Partner
Ivy Rehab Physical Therapy
01.2023 - 05.2023
Regional Patient Coordinator
Ivy Rehab Physical Therapy
03.2022 - 01.2023
Assistant Regional Patient Coordinator
Ivy Rehab Physical Therapy
08.2021 - 03.2022
Patient Representative/Coordinator
Ivy Rehab Physical Therapy
11.2016 - 08.2021