Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Joy Robinson

Grants Pass,OR

Summary

Knowledgeable and dedicated customer service professional Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Nassau OOGP
Grants Pass, OR
10.2020 - Current

Provided assistance to clients placing contact lens orders and tracking of shipments.

Telephone Customer Service Representative

Ready Ride
Grants Pass, OR
06.2020 - 09.2020

Answered incoming calls and directed them to the proper departments.

Customer Service / Cashier

Dollar Tree
Grants Pass, OR
05.2018 - 06.2020

Provided customer service to shoppers. Cashed out customers in a timely and accurate manner.

Customer Service Representative

Home Away From Home
Grants Pass, OR
02.2017 - 11.2018

Assisted clients with checking in pets for Daycare and Overnight stays. Answered phones. Scheduled dogs for obedience classes.

Receptionist / Activities Assistant

Countryside Village Retirement
Grants Pass, OR
04.2009 - 08.2016
  • Engaged residents through events, small groups and personal attention.
  • Assisted resident and managers in daily activities.
  • Answered phones.
  • Helped in kitchen and dining room when needed.
  • Trained new employees in my department. Front Desk



Bookkeeper

Safeway
Grants Pass, OR
06.1988 - 09.2008
  • Maintained and processed invoices, deposits and money logs.
  • Reported financial data and updated financial records in ledgers and journals.
  • Customer Service Booth, Cashier
  • Balanced tills, Prepared Daily deposits
  • Assisted Managers on a Daily basis

Education

Bookkeeping

Rogue Commity College
Grants Pass, OR

General Studies

Hidden Valley High School
Grants Pass
06.1982

Skills

  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Information Inputting
  • Establishing and Maintaining Customer Relationships
  • 10 key by Touch
  • Filing
  • Administrative and Office Support
  • Directing Calls
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

Nassau OOGP
10.2020 - Current

Telephone Customer Service Representative

Ready Ride
06.2020 - 09.2020

Customer Service / Cashier

Dollar Tree
05.2018 - 06.2020

Customer Service Representative

Home Away From Home
02.2017 - 11.2018

Receptionist / Activities Assistant

Countryside Village Retirement
04.2009 - 08.2016

Bookkeeper

Safeway
06.1988 - 09.2008

Bookkeeping

Rogue Commity College

General Studies

Hidden Valley High School
Joy Robinson