Joy Romansik
Middleburg
Summary
Dynamic Digital Advocate with a proven track record at Citibank, NA, excelling in analytical reasoning and interpersonal skills. Mastered client representation through effective collaboration, establishing strong relationships, and ensuring timely case resolutions. Demonstrated reliability and teamwork, enhancing community partnerships and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Advocate
Citibank, NA
04.2016 - 01.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Education
High School Diploma - General Studies
Victory Christian High
Carmichael, CA06.2002
Skills
- Analytical reasoning
- Client representation
- Active listening
- Collaboration and teamwork
- Interpersonal skills
- Establishing effective relationships
- Teamwork and collaboration
- Reliability
Certification
Certified nurse assistant
Timeline
Digital Advocate
Citibank, NA
04.2016 - 01.2025
Certified nurse assistant
High School Diploma - General Studies
Victory Christian High
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