Joy Sharp
Baltimore,MD
Summary
Efficient and attentive Sales Associate with almost 3 years of experience operating cash registers, maintaining floor appearance, and helping customers find their perfect solution through our products at American Eagle Outfitters, Inc. Demonstrates hard work and success by prioritizing the satisfaction of every customer and increasing sales, loyalty, and credit card applications.
Overview
2
2
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintain high spirits and positive energy to improve customers' experience while shopping in the store.
- Prioritizes customer satisfaction with products by asking questions and giving advice to increase both sales and the customer's desire to buy more from the store.
Camp Counselor in Training
Downtown Sailing Center
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with camp staff to develop and execute safe, exciting plans for daily and weekly activities.
- Learned how to properly sail a boat for the first time and how to practice safety on a sailboat for children.
- Navigated sailing under pressure from uncontrollable factors such as stormy weather, a damaged boat, or if a child fell overboard.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Inspected equipment and machinery to verify functionality and safety.
- Implemented rules and regulations to enforce discipline and compliance.
- Mediated disputes or conflicts between campers to maintain a peaceful environment.
Education
Bachelor of Science - Public Health Nursing
University of Maryland - College Park
College Park, MD05.2027
High School Diploma -
Baltimore School For The Arts
Baltimore, MD06.2023
Chemistry
Baltimore City Community College
Baltimore, MD06.2022
Skills
- Available Nights, Weekends, and Holidays
- Negotiation Tactics
- Inventory Tracking
- Teamwork and Collaboration
- Flexible Hours
- Time Management
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Critical Thinking
- Coordination
- Sales Training
- Energy and Physical Stamina
Timeline
Sales Associate
American Eagle Outfitters, Inc
11.2021 - Current
Camp Counselor in Training
Downtown Sailing Center
06.2021 - 08.2021
Bachelor of Science - Public Health Nursing
University of Maryland - College Park
High School Diploma -
Baltimore School For The Arts
Chemistry
Baltimore City Community College
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