JOY SHAY DOBBS
Buford,GA
Summary
Results-oriented Revenue Cycle Management leader with 20+ years of experience managing end-to-end RCM operations in multi-site physician practices and laboratory services. Demonstrated success in improving cash flow, reducing denials and optimizing AR performance using KPI driven strategies. Experienced in multi-payor environments including Medicare, Medicaid, Tricare and commercial insurances. Proven track record in managing in-house and offshore billing teams, and collaborating with executive management to meet operational and financial goals.
Overview
20
20
years of professional experience
Work History
Revenue Cycle Management Consultant
Independent Consultant
Buford, GA
01.2021 - 01.2025
- Improved cash flow, reduced denials, and optimized AR performance through KPI tracking and process improvement.
- Developed reporting dashboards for AR aging, denial trends, and clean claim rate to enhance data visibility.
- Partnered with clinical staff, the CFO, and compliance leadership to resolve documentation, coding, and payer issues.
- Provided clients with best practices for organizational change and development initiatives to support strategic goals.
- Delivered credentialing support for healthcare providers to facilitate payer enrollment.
- Created policies and procedures to ensure adherence to standards across departments, fostering compliance and operational integrity.
- Participated in recruiting and hiring processes to onboard team members with exceptional aptitude and skill levels.
Vice President, Revenue Cycle Management
True Health / Pathology
Richmond, VA
01.2017 - 01.2019
- Led and oversaw all aspects of the pathology and lab billing department, ensuring accurate and timely billing and revenue cycle management.
- Transitioned offshore billing functions to in-house, enhancing workflow efficiency and control over billing processes.
- Implemented eligibility and front-end validation processes to reduce downstream denials.
- Collaborated with executive leadership, clinical teams, and compliance to drive operational improvements.
- Oversaw talent acquisition and training programs, fostering development of high-performing teams aligned with departmental goals.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Monitored compliance with industry regulations and company policies, reducing risk and ensuring operational integrity.
Director Central Business Office and RCM Integrity
Aeon Global Health/Universal Billing Solutions
Gainesville, GA
01.2012 - 01.2017
- Directed centralized RCM operations supporting over 20 multi-site physician practices/ 5 laboratories.
- Managed AR aging, denial trends, and KPI reporting to enhance revenue performance through data-driven insights.
- Reduced AR over 90 days through structured action plans and workflow improvements.
- Oversaw billing processes ensuring compliance with industry regulations and standards, minimizing risk and enhancing operational integrity.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Developed and implemented policies and procedures to uphold corporate compliance standards, fostering a culture of accountability.
- Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issue resolution, cash posting, reconciliation activities.
Medical Business Office Manager
Calson Orthopedics
01.2005 - 01.2009
- Supervised billing processes and insurance claims for efficient revenue cycle management.
- Identified and implemented improvements in medical billing processes to optimize operational efficiency.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Resolved denied or rejected payment issues from insurance companies to enhance revenue recovery.
- Developed and maintained systems to monitor staff activity and performance in billing, follow-up, collection, and customer service for accounts receivable.
- Resolved patient inquiries and concerns to maintain high satisfaction levels.
- Ensured adherence to HIPAA regulations in all billing practices.
Education
Bachelor of Science - Health Information
Rasmussen College
Eagan, MN04-2012
Skills
- RCM operations
- Revenue Cycle Optimization
- Denial Management
- AR Follow-Up
- Multi-Payer Billing
- Billing expertise
- Payer Contract Negotiation
- KPI Development
- AR reduction
- Cash flow
- Compliance auditing
- Process enhancement
- Vendor Relationship Management
- Team leadership
- Executive collaboration
- Problem solving
- Staff training
Accomplishments
- Identified CPT coding error within RCM system, resulting in a 3.2 million dollar cash flow improvement
- Reduced denial rates from 55 percent to 15 percent for laboratory billing through process redesign and staff training
- Reconfigured Telcor RCM system to improve billing accuracy, workflow efficiency, and claim acceptance rates
Medical Specialties
- Anesthesiology
- Biochemical and Molecular Genetics
- DME and Infusion Therapy
- Interventional Pain
- Obstetrics and Gynecology
- Orthopedics and ASC
- Pathology and Laboratory Services
Software And Systems
- EClinicalWorks
- Athenahealth
- AdvancedMD
- CureMD
- Kareo
- Telcor
- Xifin
- Seacoast
- EMR/EHR and Practice Management Systems
Timeline
Revenue Cycle Management Consultant
Independent Consultant
01.2021 - 01.2025
Vice President, Revenue Cycle Management
True Health / Pathology
01.2017 - 01.2019
Director Central Business Office and RCM Integrity
Aeon Global Health/Universal Billing Solutions
01.2012 - 01.2017
Medical Business Office Manager
Calson Orthopedics
01.2005 - 01.2009
Bachelor of Science - Health Information
Rasmussen College