JOY SMITH
Modesto
Summary
Compassionate Medical Assistant with 17+ years of deep, hands-on experience in cardiology, urgent care, surgical services, and hospital-based care — including scrub tech and alert tech roles. I’ve assisted in operating rooms, supported fast-paced cardiology teams, monitored critical telemetry, and stood bedside in moments that demanded both precision and heart. At Stanford Healthcare, I worked alongside world-renowned cardiologist Dr. Ingela Schnittger, helping build a first-of-its-kind Myocardial Bridge Program and guiding patients through complex, life-changing care. Trained in sterile technique, surgical prep, EKGs, phlebotomy, wound care, and post-op recovery, I bring sharp clinical instincts, calm under pressure, and a soul-centered presence into every room. I move fast when every second counts — and stay soft where compassion matters most.
Overview
1
1
Certificate
Work History
Medical Assistant / In-Home Care Provider
In-Home Support Services (IHSS)
Modesto, CA, USA
07 2010 - Current
- Deliver direct clinical and personal care to elderly and chronically ill patients, including vitals monitoring, medication support, wound care, hygiene assistance, and dietary compliance.
- Assist with safe mobility, repositioning, and physical therapy under physician-directed care plans.
- Monitor health changes and communicate with families, nurses, and providers to ensure high-quality care.
- Maintain accurate documentation for compliance and emergency readiness.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
Program Coordinator
Stanford Health Care, Cardiology
Palo Alto, CA
05 2016 - 06 2024
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- ECG/EKG Preformance & interpretation
- Provided instruction on Holter monitor and connected patient to analyzer
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
Lead Medical Assistant
Los Gatos Urgent Care
Los Gatos, CA
03 2014 - 05 2016
- Performed triage, vitals, wound care, injections, and diagnostic testing in a high-volume urgent care setting.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Medical Assistant Certificate -
09.2007
GPA: 4.0
High School Diploma -
06.2005
GPA: 4.0
Skills
- Clinical & Patient Care Skills
- Patient Triage & Vital Signs Monitoring
- Pre/Post-Operative Surgical Support
- EKG Acquisition & Interpretation
- Phlebotomy & Venipuncture
- Injections & Medication Administration
- OB/GYN Clinical Assistance
- Pediatric & Family Medicine Workflows
- Wound Care & Sterile Technique
- Splint & Cast Application
- Acute & Chronic Care Management
- Trauma Response & Stabilization
- Patient Education & Compliance Support
- Technical & EMR Skill
- Epic EMR Cerner Meditech
- Clinical Documentation&Real-Time Charting
- Sterile Processing & Instrument Sterilization
- Telemetry Monitoring
- Medical Equipment Operation & Maintenance
- Administrative & Coordination Skills
- Insurance Verification & Prior Authorizations
- Cross-Functional Team Collaboratio
- Crisis Management & Calm Under Pressure
- Attention to Detail & Accuracy
- Adaptability in Fast-Paced Environments
- Medical Terminology Expertise
- BLS/CPR Certified
Certification
- BLS/CPR Certified, 09/01/25
- Medical Assistant Certification, 2008
Accomplishments
- Conceptualized/developed Stanford Myocardial Bridge Program
- Recognized for outstanding dedication to patient care.
Timeline
Medical Assistant / In-Home Care Provider - In-Home Support Services (IHSS)
07 2010 - Current
Program Coordinator - Stanford Health Care, Cardiology
05 2016 - 06 2024
Lead Medical Assistant - Los Gatos Urgent Care
03 2014 - 05 2016
Carrington College - Medical Assistant Certificate,
A Shepherd's Heart Christian School - High School Diploma,