Joy Steckman
Patient Service Representative
Colorado Springs,USA
Summary
Patient Service Representative supporting a multi-location eye care practice with appointment scheduling, chart creation, and prompt communication across calls, emails, and messages. Handles patient intake, insurance updates, referral routing, and HIPAA-compliant recordkeeping while escalating urgent eye concerns to clinical staff. Delivers a calm first point of contact that keeps visits organized and patients informed.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Skyline Vision Clinic
05.2025 - Current
- Working in a call center environment.
- Building patients charts from scratch with the correct information
- Answer incoming calls, emails, or messages promptly and professionally.
- Schedule, reschedule, or cancel appointments, routine exams, follow-ups, surgeries, etc.
- Confirm appointments and remind patients of upcoming visits.
- Answer basic questions about eye health (while not giving medical advice).
- Guide patients on what to bring (insurance cards, referral letters, old glasses/contacts).
- Direct patients to billing specialists for detailed inquiries
- Recognize urgent eye conditions (e.g., sudden vision loss, eye injury, severe pain) and escalate immediately to clinical staff.
- Direct patients to emergency services when necessary.
- Route non-urgent concerns to appropriate staff (optometrists, ophthalmologists, technicians).
- Maintain accurate patient records in the clinic's system (EHR/EMR).
- Update patient demographics, insurance info, and contact details.
- Manage referrals to specialists or other providers.
- Track cancellations and no-shows for follow-up.
- Provide a friendly, empathetic, and professional first impression.
- Follow HIPAA (or local privacy regulations) in handling patient data.
- Use secure communication channels for sharing patient information.
- I use teams as a means to communicate with departments throughout the company.
- Skyline Vision Clinic is known throughout the state of Colorado. We have offices from Colorado Springs all the way to Trinidad.
Sales and Leasing Consultant
Apartment Management Consultants
12.2024 - 04.2025
- Promote properties through online platforms, newsletters, and flyers
- Give tours of properties to potential tenants
- Negotiate lease terms and renewals
- Verify tenant income, credit, and references
- Process applications, handle security deposits, and collect rent
- Manage move-ins, move-outs, and renewals
- Respond to tenant maintenance requests
- Ensure compliance with Fair Housing Laws and other regulations
- Maintain records of all transactions and interaction
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
- Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant.
In Home Caregiver
Voyager Home Health Care
01.2022 - 06.2024
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity.
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records.
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care.
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort.
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being.
- Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients.
- Collaborated with healthcare professionals, including nurses and therapists, to implement and adjust care plans as needed, ensuring comprehensive and coordinated care.
Optician
Europtics
11.2020 - 12.2021
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences.
- Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality.
- Fitting of eyewear to ensure customer satisfaction.
- Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear.
- Prepared orders, reviewed insurance, and calculated co-pay based on eligibility as well as billed and verified insurance.
- Repaired and adjusted eyewear to maintain proper fit and function.
- Developed product expertise and familiarity with store inventory.
Optical Manager
US Vision
01.2019 - 10.2020
- Manage daily operations for one of the largest eyewear companies in the country.
- Adhering to branding and customer experience expectations.
- Oversee all operations while providing excellent leadership and guidance to employees.
- Excellent customer service and implementing sales and marketing initiatives.
- Promoting fashion eyewear, and engaging customers.
- Promptly resolved employee and customer issues and conflicts.
- Deliver exceptional service to diverse customers, including children.
Education
Diploma - Basic Studies
Wasson High School
Colorado Springs, COSkills
Appointment scheduling
Patient confidentiality
Insurance verification
Patient records management
Referral coordination
Patient intake screening
Insurance eligibility verification
Medical billing basics
Medical terminology
Lens fitting
Optical needs assessment
EHR documentation
HIPAA compliance
Optical measurements
Frame adjustments
Patient education
Timeline
Patient Service Representative
Skyline Vision Clinic
05.2025 - Current
Sales and Leasing Consultant
Apartment Management Consultants
12.2024 - 04.2025
In Home Caregiver
Voyager Home Health Care
01.2022 - 06.2024
Optician
Europtics
11.2020 - 12.2021
Optical Manager
US Vision
01.2019 - 10.2020
Diploma - Basic Studies
Wasson High School