Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Swanson

Fort Lauderdale

Summary

Dynamic and organized professional with extensive experience at Certified Medical Consultants, excelling in customer service and data entry. Known for maintaining composure under pressure while effectively communicating with attorneys and claimants. Proven ability to streamline processes and enhance efficiency, ensuring timely and accurate handling of medical records and appointments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Certified Medical Consultants
Sunrise, FL
04.2023 - Current
  • Scheduling Appointments for Claimants.
  • Contacting claimants and their attorneys.
  • Verifying claimant's information.
  • Contacting doctors.
  • Cancelling appointments.
  • Contacting Adjusters.

Peer Department

Certified Medical Consultants
Sunrise, FL
08.2022 - 03.2023
  • Sort and organize medical records.
  • Email medical records.
  • Mail medical records.
  • Download medical records.
  • Copy medical records on to Disc.
  • Download medical records from Disc to hard drive.

Mailing Letters

Certified Medical Consultants
Sunrise, FL
01.2022 - 08.2022
  • Mailed Letters to Attorney's and Claimant's
  • Deliver mail to Fedex and UPS centers
  • Cancel Tickets
  • Email letters to claimants and attorneys.
  • Fax letters to attorneys.

Department Supervisor With Keys

Bealls Outlet
Fort Lauderdale, FL
03.2015 - 11.2017
  • Accomplishes staff job results by coaching, counseling, and disciplining employees.
  • Plans, Monitors, and appraises job results.
  • Conducts training.
  • Implements and enforces systems, policies, and procedures.
  • Balanced registers.
  • Delivers money to bank.
  • Stocks Shelves.
  • Retrieves Deliveries.
  • Mark down Merchandise.
  • Open and close store and set alarm

Customer Service Associate

Babies R Us
Fort Lauderdale, FL
04.2008 - 05.2013
  • Help customers.
  • Register Returns.
  • Register Sales.
  • Baby registry.
  • Sales.
  • Printer out registries.
  • Stock
  • Clean Registers.

Education

No Degree - Teacher Assistant

Broward College
Fort Lauderdale, FL

High School Diploma -

South Plantation High School
Plantation, FL
05-2007

Skills

  • Brand Representation
  • Calm and Professional Under Pressure
  • Office Equipment Proficiency
  • Speaks adequately to Attorneys, claimants, and adjusters
  • Data entry
  • Upbeat personality
  • Organized
  • Quick Learner

Timeline

Customer Service Representative

Certified Medical Consultants
04.2023 - Current

Peer Department

Certified Medical Consultants
08.2022 - 03.2023

Mailing Letters

Certified Medical Consultants
01.2022 - 08.2022

Department Supervisor With Keys

Bealls Outlet
03.2015 - 11.2017

Customer Service Associate

Babies R Us
04.2008 - 05.2013

No Degree - Teacher Assistant

Broward College

High School Diploma -

South Plantation High School