Joy Welsh
Sutton,MA
Summary
Dedicated and dynamic Account Manager with an impressive three-decade track record of success in the Personal Care and Fragrance industry. Demonstrated leadership in spearheading research and driving product development within personal care domains. Proven expertise in creating and formulating innovative products, particularly in skincare, hair care, and air care. Possessing a keen organizational acumen and attention to detail, I excel in managing multiple projects seamlessly within fast-paced environments. My strong interpersonal communication and leadership skills have been instrumental in building and nurturing successful professional relationships. Fueled by a genuine passion for fragrance and a deep understanding of trends in the personal care industry, I am committed to achieving excellence in every facet of account management.
Overview
35
35
years of professional experience
Work History
INSIDE SALES ACCOUNT MANAGER
DEWOLF CHEMICAL, AN AZELIS COMPANY
11.2022 - Current
- Responsible for driving revenue growth and cultivating strong client relationships within an assigned territory.
- Increased customer satisfaction by providing personalized account management and addressing clients needs promptly.
- Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
- Met existing customers to review current services and expand sales opportunities.
SENIOR DIRECTOR OF R&D/MANUFACTURING
PURE HAVEN, LLC.
06.2021 - 11.2022
- Directly reporting to the Senior Vice-President of Product Development, I held a key role overseeing the entire spectrum of product development processes
- This encompassed the inception of products, conducting stability and microbiological testing, inputting formulations into the SmartFormulator database, creating costing sheets, and collaborating with vendors to secure pricing
- In addition, I managed the supervision of PD Laboratory interns, taking charge of their responsibilities, and handled the procurement of all laboratory supplies for both PD and Discovery laboratories
- My collaboration extended to working closely with the CEO, Senior Vice-President, brand marketing, and the social media marketing team, ensuring seamless product development for launches
- A key aspect of my role was meeting stringent deadlines and ensuring the timely launch of products, demonstrating a commitment to precision and efficiency.
SENIOR FORMULATION CHEMIST
LIVING PROOF
12.2020 - 06.2021
- Directly reporting to Senior Vice-President of Product Development, I held a key role in overseeing the entire spectrum of product development processes.
- Responsible for inception of products, formulation, stability, microbiological assessment, creation of costing sheets, collaboration with vendors for research of innovative raw materials, .
- Worked closely with CEO, brand marketing and social media marketing team, ensuring seamless product development for launches.
- Maintained up-to-date knowledge on emerging technologies within the field of formulation chemistry by attending relevant workshops, webinars, and seminars.
- Mentored junior chemists to foster a collaborative environment and promote knowledge-sharing among team members.
DIRECTOR OF PRODUCT DEVELOPMENT
PURE HAVEN, LLC
09.2017 - 12.2020
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Serving as a direct report to the President, developed novel non-toxic formulations, collaborated with production and over saw the scale-up of new formulations.
- Collaborated with cross-functional teams to drive product development from ideation through launch.
DIRECTOR OF RESEARCH AND PRODUCT DEVELOPMENT
COMMONWEALTH SOAP & TOILETRIES
12.2004 - 09.2017
- Reported directly to the President
- Responsible for all product development including bar soap and skin care formulation and management of outside contract manufacturing of liquid products
- Manage laboratory staff and coordinate projects in the laboratory
- Mentor technical personnel and work closely with sales team to market products in a timely fashion
- Meet deadlines and launch of products on time
- Responsible for developing new Organic Soap bases and bringing them to market
- Registered bar soaps and facility with Oregon Tilth
- Work directly with VP of Private Label sales to present new products to customers, as well as retail sales and in-house sales teams to meet customer’s expectations and complete projects in a timely fashion
- Provide customers technical requirements and visit customers, as needed
- Management of stability, challenge and safety testing programs, as well as, provide ingredient listings, review artwork, regulatory review and creation of product dossiers
- Think out of the box by following food and beverage, as well as, consumer product trends that may lead to using novel, innovative ingredients in personal care products
- Work closely with fragrance houses to review the trends and help choose new fragrances based on trends.
TECHNICAL SALES DEVELOPMENT MANAGER
PHARMASOL CORPORATION
07.2002 - 12.2004
- Assisted Sales and Marketing teams with development of new products for customers
- Worked directly with customers to provide project information, pricing and ensured projects were completed correctly and on time
- Supervised the product development Laboratory projects and personnel.
PRODUCT DEVELOPMENT MANAGER
COMMONWEALTH SOAP & TOILETRIES
10.1999 - 07.2002
- Managed all product development projects including set of up the new product development laboratory
- Created a body butter using innovative chemicals
- Successfully launched this product and it is still on the market and one of the best-selling products.
CONSULTANT
MACROCHEM CORPORATION
08.2001 - 02.2002
- Hired to develop a topical cream formulation for the company’s proprietary drug delivery system.
ASSISTANT MANAGER TECHNICAL CENTER
US COSMETICS CORPORATION
08.1996 - 10.1999
- Assisted in providing technical support to customers about products and formulations
- Responsible for coordination and management of projects in the applications laboratory
- Supported sales team and worked with customers to provide technical information regarding products manufactured by US Cosmetics
- Provided sales team with product formularies to promote products to customers.
PRODUCT DEVELOPMENT LABORATORY MANAGER/SENIOR CHEMIST
CRABTREE & EVELYN, LTD.
01.1989 - 08.1996
- Worked closely with marketing regarding selection of new fragrances
- Liaison for product development and marketing team for new product launches
- Formulation of liquid soaps, bath gels, cream, lotions, shaving cream and perfume
- Assisted quality control with the initial production of new products for scale-up
- Generation of batch sheets for production and management of stability, challenge and safety testing programs
- Nominated by the Director of R&D at Crabtree and Evelyn and was awarded the Society of Cosmetic Chemist “Young Chemist Award” for creating innovative new products.
Education
BACHELOR OF ARTS - BIOLOGY
Assumption College
Worcester, MA01.1988
Skills
- Account Management
- CRM software proficiency
- Pipeline Management
- Excellent Communication
- Problem Resolution
- Decision-Making
- Team building
- Dependable and Responsible
- Technical Proficiency
- Brand Management
Additional Information
- NATIONAL OFFICE OF SOCIETY OF COSMETIC CHEMISTS, NYC, Area I Director, 2013 - 2015
- NEW ENGLAND SOCIETY OF COSMETIC CHEMISTS, Chapter Secretary, 2006 - 2013, 2018 & 2019, 2023 & 2024
- CEW, COSMETIC EXECUTIVE WOMEN, 2003 - present
- NEW ENGLAND SOCIETY OF COSMETIC CHEMISTS, Chapter Chair 2001 and 2021
- NEW ENGLAND SOCIETY OF COSMETIC CHEMISTS, Chair-Elect 2000 and 2020
- SOCIETY OF COSMETIC CHEMISTS, NESCC YOUNG SCIENTIST AWARD, 1994
Timeline
INSIDE SALES ACCOUNT MANAGER
DEWOLF CHEMICAL, AN AZELIS COMPANY
11.2022 - Current
SENIOR DIRECTOR OF R&D/MANUFACTURING
PURE HAVEN, LLC.
06.2021 - 11.2022
SENIOR FORMULATION CHEMIST
LIVING PROOF
12.2020 - 06.2021
DIRECTOR OF PRODUCT DEVELOPMENT
PURE HAVEN, LLC
09.2017 - 12.2020
DIRECTOR OF RESEARCH AND PRODUCT DEVELOPMENT
COMMONWEALTH SOAP & TOILETRIES
12.2004 - 09.2017
TECHNICAL SALES DEVELOPMENT MANAGER
PHARMASOL CORPORATION
07.2002 - 12.2004
CONSULTANT
MACROCHEM CORPORATION
08.2001 - 02.2002
PRODUCT DEVELOPMENT MANAGER
COMMONWEALTH SOAP & TOILETRIES
10.1999 - 07.2002
ASSISTANT MANAGER TECHNICAL CENTER
US COSMETICS CORPORATION
08.1996 - 10.1999
PRODUCT DEVELOPMENT LABORATORY MANAGER/SENIOR CHEMIST
CRABTREE & EVELYN, LTD.
01.1989 - 08.1996
BACHELOR OF ARTS - BIOLOGY
Assumption College
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