Tiara Henderson
Austin,TX
Summary
Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation.
Overview
16
16
years of professional experience
Work History
Inside Sales Account Manager
SHI International Corp.
11.2021 - Current
- Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
- Matched customers to products based on in-depth understanding of different business models and needs.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
- Surpassed sales goals by 32% annually with implementation of diverse sales tools and strategies.
- Secured new accounts by strategically pursuing leads, generating over $300k in revenue monthly.
Customer Service Representative
Austin Radiological Association
01.2018 - 11.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Technical Support Specialist
Volusion
02.2015 - 01.2018
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Retail Sales Associate
Champs Sports
04.2008 - 11.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Physical Therapist Assistant
St. Philip's College
San Antonio, United States01.2016
Associate of Arts -
Blackhawk College
East Moline, United States01.2009
Skills
- Account planning
- Pipeline Management
- Cold calling expertise
- CRM software proficiency
- Sales process understanding
- Account Management
- Revenue Forecasting
- Analytical Thinking
- Point of sale operation
- Business Forecasting
Timeline
Inside Sales Account Manager
SHI International Corp.
11.2021 - Current
Customer Service Representative
Austin Radiological Association
01.2018 - 11.2021
Technical Support Specialist
Volusion
02.2015 - 01.2018
Retail Sales Associate
Champs Sports
04.2008 - 11.2016
Associate of Applied Science - Physical Therapist Assistant
St. Philip's College
Associate of Arts -
Blackhawk College
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