Joy Williams
Peachtree Corners,GA
Summary
I bring a creative mind set on time management and how I delegate a team to be more productive and energized to want to be there.
Hardworking [Job Title] experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Management professional bringing [Type] background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
13
13
years of professional experience
Work History
Merchandise Manager
Lowes Home Improvment
Alpharetta, GA
03.2021 - Current
- Verified purchase requisitions by comparing items requested to master list.
- Ensured that all merchandise was properly labeled according to company policy.
- Developed and implemented merchandise strategies to increase sales.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Created seasonal and promotional displays to maximize sales and profits.
Assistant Manager
Walmart
Hampton, VA
03.2011 - 03.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed inventory audits to identify losses and project demand.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2002
Skills
- Stockroom Organization
- Retail Display Setup
- Promotional Planning
- Inventory Control
- Stock Management
- Shipment Processing
- Product Pricing
- Analytical Thinking
- Relationship Building
- Strategic Planning
- Logistics Coordination
- Specification Preparation
- Distribution Experience
- Materials Management
- Coaching and Mentoring
- Team Leadership
Timeline
Merchandise Manager
Lowes Home Improvment
03.2021 - Current
Assistant Manager
Walmart
03.2011 - 03.2021
High School Diploma -
Kecoughtan High School