Joy Williams
Data Analyst
Houston,TX
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
4
4
years of professional experience
Work History
Telesales Representative
Union Bank
05.2017 - 11.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Made average of 100 outbound and inbound calls per day
Customer Service Representative
Smart Cab
01.2017 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased Sales by 10%
Accounting Assistant
Duravil Engineering
03.2016 - 12.2016
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Assistant Teacher
NYSC
05.2014 - 04.2015
- Supported student physical, mental, and social development using classroom games and activities.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teacher and administrators to enforce school policies and procedures.
Education
Masters - Data Science
University of Houston - Victoria
Victoria, TXMaster Of Business Administration - Business Administration
University of Ilorin
Nigeria 09.2018
Bachelor Of Science - Economics
Kwara State University
Nigeria 05.2014
Skills
- Data Input
- Database Management
- Account Management
- Administrative Duties
- Call Center Operations
- Outbound and Inbound Calls
Timeline
Telesales Representative
Union Bank
05.2017 - 11.2017
Customer Service Representative
Smart Cab
01.2017 - 04.2017
Accounting Assistant
Duravil Engineering
03.2016 - 12.2016
Assistant Teacher
NYSC
05.2014 - 04.2015
Masters - Data Science
University of Houston - Victoria
Master Of Business Administration - Business Administration
University of Ilorin
Bachelor Of Science - Economics
Kwara State University