Tanethia Hunter
Atlanta,GA
Summary
Results-driven customer service and operations professional with over 10 years of experience in remote support, fraud operations, and order management. Expertise in investigating issues, processing transactions, and resolving disputes in fast-paced environments. Proven ability to maintain productivity and customer satisfaction while ensuring confidentiality and accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ZORO TOOLS — Remote
Atlanta, Georgia
07.2024 - 01.2026
- Provided remote customer support for questions about orders, order status, product details, payments, and shipping.
- Assisted customers with payment inquiries and account issues to ensure seamless transactions.
- Tracked shipments and provided timely order updates to enhance customer satisfaction.
- Researched customer accounts and order records to identify problems and deliver accurate resolutions.
- Managed multiple customer requests, ensuring accuracy and high service quality throughout interactions.
- Used computer systems and online tools to review orders, update information, and resolve customer issues.
- Recorded customer interactions, order details, and resolutions accurately.
- Followed company procedures and policies when handling customer information and account details.
Fraud Specialist
WALMART — Remote
Atlanta, Georgia
03.2023 - 07.2024
- Reviewed customer and transaction information to identify and mitigate potential fraud risks.
- Investigated account and transaction concerns to resolve issues and prevent unauthorized access.
- Analyzed information and followed established procedures when reviewing suspected fraud.
- Documented investigation findings and maintained accurate case files to support compliance and enhance reporting.
- Protected sensitive customer and account information while following security and privacy procedures.
- Used computer systems and internal tools to research accounts and review transaction activity.
- Managed cases efficiently while maintaining accuracy and attention to detail.
- Assisted with resolving customer account and transaction concerns.
Payments & Disputes Specialist
PAYPAL — Remote
Atlanta, Georgia
11.2021 - 03.2023
- Analyzed payment and transaction details to resolve customer disputes effectively.
- Investigated disputed transactions and collected relevant information to support case resolution.
- Assisted customers with payment inquiries, transaction issues, and account resolutions.
- Clarified payment and dispute processes to enhance customer understanding.
- Documented case activity and kept accurate customer and transaction records.
- Followed policy and procedure when handling payment disputes and account concerns.
- Protected confidential customer and financial information while following security and privacy requirements.
- Managed multiple cases while maintaining accuracy, productivity, and customer service standards.
Room Attendant
KIMPTON OVERLAND HOTEL
Atlanta, Georgia
05.2018 - 03.2020
- Executed cleaning and sanitation tasks for up to X rooms daily, ensuring high standards of cleanliness and guest satisfaction.
- Inspected rooms to ensure cleanliness, organization, and readiness for guests.
- Maintained guest rooms and assigned areas according to hotel cleanliness and quality standards.
- Restocked room supplies and promptly reported maintenance or guest concerns to enhance the guest experience.
- Displayed professionalism and service-focused approach in all guest interactions, contributing to positive guest feedback.
- Adhered to safety and sanitation protocols in housekeeping operations.
Education
High School Diploma -
North Clayton High School
College Park, GA05-2005
Skills
- Customer support
- Remote Customer Support
- Order Processing
- Payment processing
- Payment management
- Dispute Resolution
- Order resolution
- Fraud investigation
- Fraud prevention
- Transaction Review
- Account Research
- Case documentation
- Customer tracking
- Email assistance
- Data input
- Data input
Timeline
Customer Service Representative
ZORO TOOLS — Remote
07.2024 - 01.2026
Fraud Specialist
WALMART — Remote
03.2023 - 07.2024
Payments & Disputes Specialist
PAYPAL — Remote
11.2021 - 03.2023
Room Attendant
KIMPTON OVERLAND HOTEL
05.2018 - 03.2020
High School Diploma -
North Clayton High School