Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Inesa Dempsey

Dunnellon,FL

Summary

Experienced healthcare support professional with over 10 years in documentation review, data verification, and compliance within regulated environments. Specializes in maintaining accurate records and ensuring adherence to quality standards. Achieved consistent quality scores exceeding 95%.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Telesales Representative

TTEC
09.2025 - Current
  • Reviewed and verified beneficiary information and enrollment documentation, ensuring accuracy and compliance.
  • Maintained quality scores above 95%, accurately documenting processes and outcomes.

Financial Services Representative

Concentrix
02.2024 - 08.2025
  • Reviewed account information and investigated discrepancies to ensure compliance and support quality reviews through maintained documentation.

Telesales Representative

BroadPath Healthcare Solutions
09.2023 - 12.2023
  • Verified eligibility information, processed healthcare documentation, and maintained compliance with CMS requirements.

Technical Support Representative

Kelly Services
11.2019 - 09.2023
  • Maintained accurate records, documented cases, and verified information across multiple systems.

Customer Service Representative

Concentrix
01.2018 - 11.2019
  • Maintained accurate customer records, resolving documentation discrepancies to ensure data integrity.

Education

Northland High School
Columbus, OH

Skills

  • Credentialing Support
  • Data Verification
  • Documentation Review
  • Regulatory Compliance
  • Records Management
  • Data Entry
  • Provider Documentation
  • Healthcare Administration
  • Microsoft Office

Certification

Life & Health Insurance License, 08/01/23, Present

Timeline

Telesales Representative

TTEC
09.2025 - Current

Financial Services Representative

Concentrix
02.2024 - 08.2025

Telesales Representative

BroadPath Healthcare Solutions
09.2023 - 12.2023

Technical Support Representative

Kelly Services
11.2019 - 09.2023

Customer Service Representative

Concentrix
01.2018 - 11.2019

Northland High School
Inesa Dempsey