Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Verified
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Sophia Hall
Administrative Assistant
Mount Holly,NC
Work Preference
Summary
Experienced administrative professional with 15+ years of experience supporting medical staff, patients, and healthcare operations.
Known for strong organizational skills, attention to detail, confidentiality, and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Medical Staff Office Assistant
CaroMont Health
Gastonia, North Carolina
07.2025 - Current
- Supported onboarding for new providers by distributing orientation materials and training resources.
- Prepared agendas and meeting materials for monthly committee meetings.
- Tracked provider licenses, privileges, certifications, and dues with upcoming deadlines.
- Researched information and compiled data for reports, surveyors, and projects.
- Maintained confidentiality for sensitive information and documents.
- Prepared meeting agendas, attended meetings, and recorded and transcribed minutes.
Patient Service Representative
CaroMont Medical Group
Gastonia, NC
11.2022 - 07.2025
- Scheduled appointments, managed referrals and authorizations, and coordinated follow-up care.
- Verified insurance eligibility, collected copayments, ad resolved billing and pre-certification issues.
- Maintained accurate patient demographics, medical records, and EMR documentation.
- Provided administrative support to physicians, nurses, and patients in a fast-paced healthcare setting.
- Handled high-volume incoming calls, answered patient inquiries, and delivered exceptional customer services.
- Ensured HIPPA compliance while supporting daily clinic operations and improving patient access processes.
Help Desk Support Specialist
CaroMont Regional Medical Center, Gaston Memorial Hospital
Gastonia, NC
12.2015 - 11.2022
- Managed service tickets by documenting issues, tracking requests, and ensuring timely resolutions.
- Resolved Tier 1 and Tier 2 software, hardware, account access, and password-related issues.
- Provided technical support through phone, chat, and remote troubleshooting.
- Guided users through connectivity, system access, and hardware troubleshooting procedures.
- Coordinated equipment repairs and replacements while maintaining accurate support records.
- Delivered exceptional customer service by de-escalating concerns, collaborating with teams, and improving support process.
Medical Records Technician
CaroMont Regional Medical Center, Gaston Memorial Hospital
Gastonia, NC
09.2005 - 12.2015
- Process medical records requests and release of information authorizations while ensuring HIPPA compliance.
- Maintained, retrieved, scanned, and validated patient records for accurate documentation and timely access.
- Verified records requests, protected confidentiality information, and ensured compliance with legal and organizational requirements.
- Entered and updated patient demographic, insurance, and health information in electronic systems.
- Coordinated record distribution with patients, providers, insurance companies, and internal departments.
- Improved records management processes and supported administrative staff in patient care activities.
Education
Certified Medical Assistant - Medical Assistant
EHOVE Adult Career Center
Milan, OH05.2001
High School Diploma -
St. Paul High School
Norwalk, OH06.1999
Skills
- Client Documentation
- Data Confidentiality
- Verbal and Written Communication
- Friendly and Outgoing
- Attentive to People
- Teamwork and Collaboration
- Microsoft Windows and Office
- Customer Service Support
- Attention to Detail
- Service Ticket Tracking
- Customer Communication and Empathy
- Employee Computer Support
- Report Preparation
- Remote Technical Support
- Friendly and Patient
Timeline
Medical Staff Office Assistant
CaroMont Health
07.2025 - Current
Patient Service Representative
CaroMont Medical Group
11.2022 - 07.2025
Help Desk Support Specialist
CaroMont Regional Medical Center, Gaston Memorial Hospital
12.2015 - 11.2022
Medical Records Technician
CaroMont Regional Medical Center, Gaston Memorial Hospital
09.2005 - 12.2015
High School Diploma -
St. Paul High School
Certified Medical Assistant - Medical Assistant
EHOVE Adult Career Center