Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Barnes

MCDONOUGH,GA

Summary

Dedicated administrative professional with over 10 years of experience in a fast-paced healthcare environment. Skilled in front desk and back office operations. Known for exceptional customer service, strong organizational skills, professionalism and the ability to build positive relationships with patients and coworkers.

Overview

12
12
years of professional experience

Work History

Front Office/Back Office Administrator

C. H. Martin Company Orthotics & Prosthetics
Fayetteville, GA
08.2014 - 07.2026
  • Coordinated communication between clinical staff and patients, ensuring timely updates on orders and services.
  • Streamlined patient documentation processes, enhancing accuracy and reducing turnaround times.
  • Led initiatives to streamline communication between departments, improving collaboration and responsiveness.
  • Implemented feedback mechanisms from clients to refine service offerings, resulting in enhanced client relations.
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive a positive a first impression.
  • Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

Union Grove High Scool
2007

Skills

  • Front Desk & Back office Administration
  • Patient Check-In & Check-Out
  • Appointment Scheduling
  • Insurance verification
  • Payment Collection and Cash Handling
  • Front Desk & Back office Adminstration
  • Multi-Line Phone Systems
  • Microsoft Outlook
  • Office supply management
  • Healthcare administration
  • Customer Service
  • Professional Communication

Timeline

Front Office/Back Office Administrator

C. H. Martin Company Orthotics & Prosthetics
08.2014 - 07.2026

High School Diploma -

Union Grove High Scool

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