Norma Castro
Albuquerque,NM
Summary
Looking for the job in an energetic and customer service oriented organization where I can work with my skills and extensive experience in this field.
Professional office support specialist prepared to streamline administrative tasks and support team efficiency. Deep experience in handling data management, coordinating schedules, and maintaining records. Known for collaborative spirit and reliability in meeting changing needs with precision and adaptability.
Overview
12
12
years of professional experience
Work History
Front Office/Back Office Assistant
Kneeland Dental Care
02.2018 - Current
- Front Office: Bi-lingual (English - Spanish), greet patients, register new patients according to established office protocols, assist patients to complete all necessary forms and documentation, verify and update patient information, inform patients of dental office procedures and policy, enter all relevant patient information into data system, maintain and manage patient records in compliance with privacy and security regulations, answer and manage incoming calls, respond and comply to requests for information, schedule patient appointments, confirm upcoming appointments and recalls according to office protocol, check daily appointment schedule, arrange patient charts for next day appointments, organize referrals to other medical specialists, dispatch lab work appropriately, collect and receipt payments from patients at time of treatment, inform patients of financial treatment plan options, arrange payment schedule with patients, prepare and mail billing statements, prepare claim forms for dental insurance, arrange supporting documents for insurance claims, sort and distribute incoming and outgoing post, monitor and maintain inventory of dental office supplies, update patient education materials, maintain a professional reception area,safeguard patient privacy and confidentiality,oversee collections and accounts receivable,train, develop and performance manage staff to meet performance, standards,coordinate with dental insurance companies to ensure claims are paid
- Back Office:Preparing patients for dental work, Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures, Providing great patient care, Recording treatment information in patient records, Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment, Collecting and recording medical and dental histories and patient vital signs, Providing postoperative instructions as directed by the dentist, Caring for dental equipment, Forming preliminary impressions for study casts and occlusal registrations for mounting study casts
Temporary Chart Abstractor (Data Entry)
Sabio Systems
01.2018 - 02.2018
- Temporary working under the company of Sabio Systems for a Medical Facility abstracting medical patient file from NextGen to EPIC. Knowledge of medical terminology.
Dental Front Office
George W. Harper dds
07.2017 - 12.2017
- Greet patient, answer phones, verify insurances, present treatment plan, submit claims, enter insurance payment, knowledge of Dentimax Dental System, end of the day report
Insurance Coordinator/Receptionist
Comfort Dental
04.2017 - 06.2017
- Insurance coordinator, I verify eligibility for insurance, also send out pre-authorizations, I call insurance company when there are claims denied, enter insurance payment as well as patient self pay payment. Knowledge of Dentrix Dental System
Certified Nurse Assistant (CNA)
Genesis HealthCare
02.2017 - 04.2017
- Resident Care
Dental Assistant/Receptionist
College of Nursing-University of Colorado
11.2013 - 10.2016
- Responsibilities Answer phone, schedule appointments, Register patients into EHR, Explain to patients their treatment plans, Send PAR to insurances, Check balances on patients, Assist dentist, Sterilize instruments, Set-up for patients, Order supplies, keep track of patient balance, Send out referrals. Knowledge of EMR Greenway health and MediaDent.
Education
Associate of Applied Science - Associates in HCA
Pima Medical Institute
Tucson, AZ09-2021
Certificate - Dental Assisting
PIMA Medical Institute
Denver, CO10.2008
Certificate - undefined
Artistic Beauty College
Westminster, CO11.2005
Skills
- Front Office
- Bilingual
- Back Office
- EMR
- Dental Assisting
- Dental Receptionist
- Chairside Assisting
- Dentrix
- Infection Control Training
- Medical Billing
- Eaglesoft
- HIPAA
- Medical Scheduling
- Data Entry
- Insurance Verification
- Front Desk
- Data entry expertise
- Scheduling appointments
- File management
- Document management
Languages
Spanish - Fluent
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Front Office/Back Office Assistant
Kneeland Dental Care
02.2018 - Current
Temporary Chart Abstractor (Data Entry)
Sabio Systems
01.2018 - 02.2018
Dental Front Office
George W. Harper dds
07.2017 - 12.2017
Insurance Coordinator/Receptionist
Comfort Dental
04.2017 - 06.2017
Certified Nurse Assistant (CNA)
Genesis HealthCare
02.2017 - 04.2017
Dental Assistant/Receptionist
College of Nursing-University of Colorado
11.2013 - 10.2016
Certificate - Dental Assisting
PIMA Medical Institute
Certificate - undefined
Artistic Beauty College
Associate of Applied Science - Associates in HCA
Pima Medical Institute
Similar Profiles
Shivam JhanjiShivam Jhanji
Dental Hygienist at Smile Care Dental Centre and Vimy Dental Care centreDental Hygienist at Smile Care Dental Centre and Vimy Dental Care centre
Erika RamirezErika Ramirez
Treatment Coordinator at Castleview Dental Care/skyview Dental CareTreatment Coordinator at Castleview Dental Care/skyview Dental Care
PAMAYA PERERAPAMAYA PERERA
Administration Assistant Officer at Dental Care /Dandneong Dental CareAdministration Assistant Officer at Dental Care /Dandneong Dental Care
Amanda C. ChavezAmanda C. Chavez
Senior Global Education Sales Executive at VMware, Inc.Senior Global Education Sales Executive at VMware, Inc.
Ekyla RayEkyla Ray
Family Caregiver at Always There Home CareFamily Caregiver at Always There Home Care