Tierra Vance
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with over three years of medical administrative experience, medical knowledge and years of customer service experience. Seeking to use experience to provide the best care and quality of life to patients and their families.
Overview
17
17
years of professional experience
Work History
Office Assistant/Medical Staff
Holy Hills Healthcare Services
09.2019 - Current
- Responsibilities include greeting and rooming patients collecting vitals, collecting patient information/medical history.
- Drawing blood and specimen collection directly supervised by NP.
- Data entry into EMR system
- Billing & coding, payment collections and insurance verification.
- Pre- cert and prior authorizations.
- Filing and faxing, scheduling appointments, managing communication with providers, patients and third parties, answering average over 25 calls daily in a timely manner.
- Referrals, calling in or sending medication refills electronically.
- Training new hires.
- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies.
Shift Lead
McDonalds
04.2016 - 10.2018
- Within two months of being hired as cashier I entered into the management program where I coached and mentored 7 staff members by offering constructive feedback and taking interest in their long-term career growth.
- I was responsible for supervising employees, ensuring a safe and clean work environment for minor and adult employees
- Completed store opening and closing procedures and balanced tills.
- Ensuring all food safety standards were being met, reported any violations of code of conduct to GM.
- Effectively addressed and resolved customer complaints.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Assistant Manager
Danbarry Cinemas
03.2011 - 04.2016
- Handled and distributed all incoming and outgoing mail.
- Managed desktop publishing and proposal and memo typing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Investigated issues and problems and drafted responses to urgent requests reported these issues to immediate supervisor.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure safe and clean work environment for employees and customers.
- Scheduling theatre rentals.
Cashier
Danbarry Cinemas
06.2006 - 03.2011
- Greeted customers entering store and responded promptly to customer needs, providing excellent customer service. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ordering, receiving and counting inventory on hand, light janitorial responsibilities including disposal of trash, sweeping, and mopping.
- Mylar changes and preparing theatre for new movie arrivals
- Hosted theatre rentals, promoted to Concession Stand.
- Promoted to Concession Manager and within three months promoted to Assistant Manager.
Education
Associate of Applied Science - Medical Billing & Coding Specialist
Daymar College
Columbus, OH04.2021
Skills
- Proven work experience as a Medical administrative assistant
- Clerical, Customer Service, Management and Administrative
- Customer Service, Time Management and multitasking
- Conflict Resolution
- Medical Billing and coding/ Insurance Verification
- Scheduling
- ICD-10
- Food Safety/Service
- Adaptability and Ability to work under pressure
- Knowledge of healthcare operations and EMR
Timeline
Office Assistant/Medical Staff
Holy Hills Healthcare Services
09.2019 - Current
Shift Lead
McDonalds
04.2016 - 10.2018
Assistant Manager
Danbarry Cinemas
03.2011 - 04.2016
Cashier
Danbarry Cinemas
06.2006 - 03.2011
Associate of Applied Science - Medical Billing & Coding Specialist
Daymar College
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