Joy Williams
Little Rock,AR
Summary
A highly motivated sales associate with a knowledgeable Cosmetic Beauty Advisor with 3 years of experience in diverse luxury retail environments. Educates clients on the application of products depending on skin colors and types. Adheres to store policies, procedures, and regulations, focusing on service excellence.
Overview
4
4
years of professional experience
Work History
Teller
Relyance Bank
03.2024 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Educator
Lululemon
09.2023 - 02.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Beauty Team Member
Dillard's Department Store
04.2023 - 08.2023
- Created client pipeline to establish priority sales appointments and time management.
- Used artistic skills to create customized looks for clients by listening and interpreting personal style.
- Used plan-o-gram instructions to organize and maintain displays.
- Created, organized, and advertised beauty events, increasing brand awareness and daily margin sales goals
Cosmetic Beauty Advisor
Sephora USA
09.2022 - 03.2023
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Following individualized client specifications and product recommendations to increase return customer base.
Selling Supervisor
Victoria Secret PINK
05.2020 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Seller Support Associate
TJ Max
01.2020 - 04.2020
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Great computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Education
Associate of Science - Dermatology
Pulaski Technical College
North Little Rock, AR05.2024
High School Diploma -
North Little Rock High School
North Little Rock, AR05.2021
Skills
- Costumer Service
- Attention to Detail
- Good Listener
- Problem Solving
- Professional Social Skills
- Critical Thinking
- Loyalty Programs
- Computer Proficiency and Microsoft Office
- Retail Metrics and Goals
- Loss Prevention Goals Monitoring
Timeline
Teller
Relyance Bank
03.2024 - Current
Educator
Lululemon
09.2023 - 02.2024
Beauty Team Member
Dillard's Department Store
04.2023 - 08.2023
Cosmetic Beauty Advisor
Sephora USA
09.2022 - 03.2023
Selling Supervisor
Victoria Secret PINK
05.2020 - 04.2021
Seller Support Associate
TJ Max
01.2020 - 04.2020
Associate of Science - Dermatology
Pulaski Technical College
High School Diploma -
North Little Rock High School
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