Joy Yan
Flushing
Summary
Dynamic retail professional with proven success at T-mobile Connectivity Source, achieving top sales within two months. Skilled in customer service and financial analysis, consistently meeting sales targets while fostering team collaboration. Recognized for enhancing customer experiences and maintaining operational excellence through effective time management.
Overview
5
5
years of professional experience
Work History
Retail Sales Representative
T-mobile Connectivity Source
02.2024 - 03.2025
- Made #1 sales in company by second month on sales floor
- Achieved monthly sales targets consistently, contributing to overall team success
- Guided customers in selecting products and services aligned with their needs, preferences, and budget
Cashier
The Grille
08.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy
- Greeted customers and promptly addressed needs to enhance shopping experience
- Adjusted schedule and took on extra shifts to maintain smooth store operations
- Achieved team leader role after six months of dedication
Cashier
Ronghui Market
02.2020 - 03.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Executed opening and closing procedures, including cash register reconciliation, restocking merchandise, and cleaning, to maintain smooth operations
- Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows, creating a welcoming environment for customers
Education
Bachelor of Arts - Business Administration
Baruch College
New York, NY05-2027
Skills
- Customer service
- Time Management Skills
- Team collaboration
- Microsoft Excel
- Financial analysis
References
- Carmen Fernandez, University of Guam, Vice President of Administration and Finance, Teacher and Financial Advisor, (671)929-7599, Drcarmenfernandez@yahoo.com
- Annie Tai, T-mobile, Manager at T-mobile, (917) 400-2255
- Huayi Zhao, New York University, Instructor Tutor, (619)988-5502, hz3426@nyu.edu
- Hui Xu, Ronghui Market, Grocery Store Owner, (670)483-8810, xuhui670@gmail.com
Languages
Mandarin
Native/ Bilingual
Timeline
Retail Sales Representative
T-mobile Connectivity Source
02.2024 - 03.2025
Cashier
The Grille
08.2022 - 05.2023
Cashier
Ronghui Market
02.2020 - 03.2022
Bachelor of Arts - Business Administration
Baruch College