Ashley Quintanilla
Round Rock,TX
Summary
A highly experienced Leasing Consultant with 2 plus years of experience in responding to warm inbound calls from potential customers. Proven track record of assisting prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Skilled in verifying tenant incomes and other information before accepting lease applications.
Overview
5
5
years of professional experience
Work History
Retail Sales Representative
Premium Wireless
01.2022 - 12.2023
- Welcomed customers and provided assistance in locating and purchasing products.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Assisted customers with finding the right service. which included a list of service providers such as AT&T, T-Mobile, and Verizon. As well as prepaid companies
- Explained features of cell phones to potential buyers and answered questions.
Leasing Consultant
Villas Of Ocean Drive
02.2020 - 01.2022
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Greeted clients, showed apartments, and prepared leases.
- Communicated effectively with owners, residents, and on-site associates.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Managing all leases from potential and existing clients.
- Coordinating property viewings, follow-ups, and updating of contact management database.
- Negotiating lease terms with landlords and property management companies.
- Coordinating and scheduling lease applications, and adhering to compliance requirements.
- Planning and implementing marketing strategies to generate traffic.
- Managing regulatory and compliance-related services.
- Managing broker commissions.
- Responding to queries/leads and conducting property inspections.
Sales Associate
Reliant Energy
02.2019 - 01.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School -
Falfurrias High School
Falfurrias, TX06.2004
Skills
- Product Recommendations
- Independent judgement
- Problem-Solving
- Product Promotions
- Sales trends
- Purchase Recommendations
- Team Supervision
- Point of sale operation
- Flexible Schedule
- Customer Engagement
- Staff Support
- Sales Goals Attainment
- Transaction Processing
- Reliable and Responsible
- Documentation And Reporting
- Teamwork and Collaboration
- Goal-Driven
- Excellent Written and Verbal Communication
- Customer Service
- Product and Service Sales
- Computer Proficiency and Microsoft Office
- Payment Processing
- Product Knowledge
- Engaging with Diverse Customers
- Policy and Procedure Adherence
- Organization
- Sales and Promotions
- Promotional Events
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Microsoft applications proficiency
- Professional Appearance
- Meeting Sales Goals
- Creative Thinking
- Service Contracts
Timeline
Retail Sales Representative
Premium Wireless
01.2022 - 12.2023
Leasing Consultant
Villas Of Ocean Drive
02.2020 - 01.2022
Sales Associate
Reliant Energy
02.2019 - 01.2020
High School -
Falfurrias High School