Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rodriguez

Frisco

Summary

Highly motivated, focused, and responsible individual who is capable of fulfilling a customer service role that requires enthusiasm, communication, and a strong work ethic. Capable of learning quickly as well as being flexible and adapting in all situations. Can convey information verbally to guarantee an understanding and facilitate positive responses and relationships. Can collaborate and cooperate effectively with members of a team. Possess a high problem-solving aptitude. Proficient with microsoft and Adobe software

Overview

3
3
years of professional experience

Work History

Retail Sales Representative

T-Mobile
09.2021 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Barista and Baker

The Bean Pedaler
02.2021 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Complied with health and safety codes to protect staff and customers.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Developed recipes for new products and improved existing recipes.
  • Analyzed customer preferences to design and create tailored products.
  • Managed display cases to verify freshness and attractiveness of products.
  • Processed customer orders and payment transactions.

Education

Associate of Arts -

Pueblo Community College
Cañon City, CO
05.2021

High School Diploma -

Canon City High School
Canon City, CO
05.2021

Adobe Certified Associate -

Certiport
Cañon City, CO
05.2020

Skills

  • Cash Handling
  • Sales Expertise
  • Operational Efficiency
  • Client Needs Assessment
  • Strategic Selling
  • Time Management
  • Product Promotion
  • Productivity Maximization
  • Conflict Resolution
  • Strong Communication and Interpersonal Skills
  • Financial Transactions
  • Product Recommendations
  • Documentation and Recordkeeping
  • Independent Judgement
  • Teamwork and Collaboration
  • Product Knowledge
  • Computer Proficiency and Microsoft Office
  • Excellent Written and Verbal Communication
  • Adaptable and Flexible
  • Reading Comprehension
  • Team Cooperation
  • Legal Standards

Timeline

Retail Sales Representative

T-Mobile
09.2021 - Current

Barista and Baker

The Bean Pedaler
02.2021 - 10.2021

Associate of Arts -

Pueblo Community College

High School Diploma -

Canon City High School

Adobe Certified Associate -

Certiport

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Jessica Rodriguez