Joy A. Davis
Charlotte,NC
Summary
Multi-tasking Manager well-known for creating a fun and positive workplace culture. Highly dependable, ethical and reliable support specialist. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Owner
Unbroken Arts
Charlotte, NC
06.2018 - Current
- Developed strategic partnerships for expanding business opportunities and strengthening relationships with customers and the community.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Customer Relations Manager
SportsLink
Charlotte, NC
02.2023 - 11.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with staff and customers, resulting in increased loyalty and repeat business.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Educated customers about membership options and processed purchases.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Assisted in the creative aspect of planning events and festivals for members and staff.
Office Manager
Home Instead Senior Care
Charlotte, NC
07.2020 - 02.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records to protect our clients HIPPA privacy .
- Maintained accurate billable hours and accounts for clients and ensure customer and insurance billing was correct.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Staffing Coordinator
Home Instead Senior Care Home
Charlotte, NC
11.2014 - 07.2020
- Enhanced patient care by coordinating homecare staff schedules and assignments to ensure optimal coverage.
- Streamlined communication between homecare departments, resulting in improved efficiency and collaboration.
- Developed and implemented effective staffing plans to address changing patient needs and maintain high-quality care standards.
- Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
- Served as a liaison between client care team, administration, caregivers, and patients to resolve staffing issues promptly.
- Created an organized system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.
- Coordinated orientation programs for newly hired caregivers that facilitated seamless integration into their new rolls.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Developed disaster and recovery strategy to prepare employees, patients and caregivers for potential hazardous weather conditions or other emergencies.
Artist
The Wine Palette
Charlotte, NC
05.2013 - 01.2016
- Facilitated workshops and classes for customers, fostering a fun learning experience for customers.
- Designed custom artwork for the studio, meeting their creative vision and ensuring satisfaction for their customers.
- Conducted live painting demonstrations during events or workshops to showcase artistic process while educating viewers about techniques used throughout each piece''s creation stage.
Stay at Home Mom
Home
Bozeman, MT
11.2007 - 09.2012
Court Clerk
Montana Supreme Court
Bozeman, MT
01.2007 - 12.2009
Court Clerk
Bozeman Municipal Court
Bozeman, MT
03.2005 - 01.2007
Parking Enforcement Officer
Bozeman City Police Department
Bozeman, MT
01.2004 - 03.2005
Film and Video Technician
The Image Factory
Bozeman, MT
03.1999 - 03.2004
Education
High School Diploma -
Belgrade High School
Belgrade, MT06.1997
Skills
- Business Administration
- Budget Management
- Attention to Detail
- Organizational Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Scheduling and Calendar Management
- Excellent Multi-Tasking Ability
Certification
- CNP - Certified Notary Public
North Carolina, Notary Public
Expires June 2027
Timeline
Customer Relations Manager
SportsLink
02.2023 - 11.2023
Office Manager
Home Instead Senior Care
07.2020 - 02.2023
Business Owner
Unbroken Arts
06.2018 - Current
Staffing Coordinator
Home Instead Senior Care Home
11.2014 - 07.2020
Artist
The Wine Palette
05.2013 - 01.2016
Stay at Home Mom
Home
11.2007 - 09.2012
Court Clerk
Montana Supreme Court
01.2007 - 12.2009
Court Clerk
Bozeman Municipal Court
03.2005 - 01.2007
Parking Enforcement Officer
Bozeman City Police Department
01.2004 - 03.2005
Film and Video Technician
The Image Factory
03.1999 - 03.2004
High School Diploma -
Belgrade High School