Joya Johnson
Jackson,MS
Summary
Dedicated educator passionate about creating a dynamic learning environment with engaging hands-on activities and personalized lesson plans. Skilled in managing classroom dynamics and upholding school regulations for a safe and productive space. Recognized for promoting inclusivity, diversity, and fostering a culture of respect among students and colleagues.
Overview
8
8
years of professional experience
Work History
Application Specialist
Youngwilliams
06.2025 - Current
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
Warehouse Worker
Amazon
10.2024 - 06.2025
- Assembled orders according to customer requests.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed established guidelines for picking orders accurately.
Customer Service Representative
Medical Transportation Management
12.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
iOS Technical Support
Teleperformance
02.2022 - 07.2022
- Handled customer inquiries through chat and phone channels.
- Managed responsibilities effectively while working off-site.
- Assists customers with apple products such as iPhones, iPads, apple watches, and headphones
- Performed system updates and upgrades as needed to ensure optimal performance of the operating system on all supported iOS devices.
- Resolved customer inquiries regarding usage of Apple ID accounts, iCloud services and App Store purchases.
- Analyzed code and corrected errors to optimize output.
Customer Service Representative
VXI Global Solutions
09.2021 - 02.2022
- Delivered high-quality work consistently in a remote setting.
- Processed up to 100 calls each day at Modivcare.
- Assisted clients effectively.
- Answered phone and assisted customers and clients with changes
- Coordinated customer reservations efficiently.
- Developed advanced methods to improve the customer service process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Personal Shopper
Walmart
07.2019 - 07.2021
- Fulfill online grocery shopping requests.
- Stocked and organized products to ensure a neat display.
- Handled cash transactions securely.
- Delivered exceptional customer support by resolving product and service-related queries.
Daycare Teacher / Sales Representative
QUEST FITNESS
06.2017 - 12.2017
- Watch kids ages from 2 to 7
- Facilitated group activities that encouraged cooperation and positive interactions among children.
Education
Associate of Science - Elementary Education
Hinds Community College
Raymond, MSHigh School Diploma -
Murrah High School
Jackson Ms05.2018
Skills
- Activity management
- Group and individual instruction
- Behavior modeling
- Safety awareness
- Activity planning
- Verbal and written communication
- Elementary education
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Team development
- De-escalation techniques
Timeline
Application Specialist
Youngwilliams
06.2025 - Current
Warehouse Worker
Amazon
10.2024 - 06.2025
Customer Service Representative
Medical Transportation Management
12.2022 - 09.2024
iOS Technical Support
Teleperformance
02.2022 - 07.2022
Customer Service Representative
VXI Global Solutions
09.2021 - 02.2022
Personal Shopper
Walmart
07.2019 - 07.2021
Daycare Teacher / Sales Representative
QUEST FITNESS
06.2017 - 12.2017
Associate of Science - Elementary Education
Hinds Community College
High School Diploma -
Murrah High School