JOYAH GREENE
Washington
Summary
Compassionate and dedicated mental health worker with a proven track record of delivering high-quality care to patients. Demonstrated expertise in providing support and guidance to individuals facing mental health challenges. Skilled in conducting assessments, developing personalized treatment plans, and implementing evidence-based interventions. Adept at fostering a safe and supportive environment to promote healing and recovery. Passionate about making a positive impact on the lives of those struggling with mental health issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
PM Pediatrics Care Urgent Care
05.2024 - Current
- Answer phones in a professional manner
- Greet patients in a friendly/courteous manner
- Check in /check out patients
- Schedule/cancel appointments
- Verify patient health insurance
- Collect self pays/ copayments/ bill payments
- Fax/scan medical records
- Handle incoming fax
- Fax medical records
- Index patient information/records
- Assist Drs & Medical Assistants with additional needs
- Clean/Sanitize patient rooms
- Create a safe environment for Patients/ children
Patient Service Coordinator
MedStar Health Care
03.2021 - 04.2024
- Answer phones in a professional manner
- Greet patients in a friendly/courteous manner
- Check in patients
- Schedule/cancel appointments
- Verify patient health insurance
- Take patient temperatures
- Record daily activity reports/self pays/ copayments/ bill payments
- Communicate/daily huddle with provider to discuss schedules
- Fax/scan medical records
- Index patient information/records/prescriptions through emr/fax
- Send messages/medication refills to Medical assistants
Patient Service Coordinator
ExpressCare Urgent Care Center
09.2020 - 03.2021
- Answer phones in a professional manner
- Greet patients in a friendly/courteous manner
- Register patients using ECW system
- Verify patient health insurance
- Take patient temperatures
- Record daily activity reports/self pays/ copayments/ bill payments
- Scan/ verify patient charts & labs
- Complete daily/ night checklist
- Monitor/ schedule patient appointments & walk ins
- Schedule patients for PCR/Antibody/ Rapid COVID 19 tests & print results
- Provide a safe and comfortable/clean healthcare environment
Front Desk operator/ Security
Securitas Security Services
01.2018 - 03.2020
- Greet visitors in a friendly/professional manner
- Contact all personnel for visitors entering/exiting facility
- Report any emergencies to MPD
- Monitor surveillance cameras
- Patrol all areas of the work site
- Record daily activity reports
Education
Mental Health Technician Certification -
Pretty Talk Organization
Bachelors Degree -
Strayer University College
01.2023
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Scheduling appointments
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
- Crisis intervention
- Behavioral management
- Substance abuse awareness
- Progress monitoring
- Empathy development
- Treatment Planning
- Family engagement
- Family relations
- Anger management
- Anxiety management
- Care plan development
- Mental health first aid
- Depression support
- Compassionate care
Certification
Mental Health Technician Certification
CPR Certification
References
Certified Life Coach / Mentor
Lynette Hicks
lynettehicks51@gmail.com
Timeline
Front Desk Associate
PM Pediatrics Care Urgent Care
05.2024 - Current
Patient Service Coordinator
MedStar Health Care
03.2021 - 04.2024
Patient Service Coordinator
ExpressCare Urgent Care Center
09.2020 - 03.2021
Front Desk operator/ Security
Securitas Security Services
01.2018 - 03.2020
Bachelors Degree -
Strayer University College
Mental Health Technician Certification
CPR Certification
Mental Health Technician Certification -
Pretty Talk Organization
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