Summary
Overview
Work History
Education
Skills
Timeline
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Joyan Goodman

Wisconsin Dells,WI

Summary

Dynamic customer service professional with a proven track record at AAA of Washington, excelling in problem resolution and relationship building. Adept at managing high-volume inquiries while enhancing customer satisfaction. Skilled in data entry and conflict resolution, I drive operational efficiency and foster team collaboration to achieve outstanding results.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

AAA of Washington
04.2012 - 11.2021
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Assisted customers with policy information and claims processes, ensuring clarity and understanding.
  • Managed high-volume calls, maintaining professionalism under pressure to deliver timely solutions.
  • Collaborated with team members to streamline service procedures, improving response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

General Manager

LensCrafters
06.2000 - 01.2012
  • Oversaw daily store operations, ensuring optimal customer service and satisfaction.
  • Managed inventory levels, reducing stock discrepancies through efficient tracking systems.
  • Led staff training programs to enhance product knowledge and sales techniques.
  • Implemented strategic marketing initiatives to increase brand visibility and drive sales growth.
  • Analyzed sales data to identify trends, informing operational adjustments for improved performance.
  • Streamlined processes for order fulfillment, enhancing efficiency in service delivery to customers.
  • Mentored team leaders in leadership skills, fostering a collaborative work environment focused on results.

Education

General Studies

California Lutheran College
Thousand Oaks, CA

General Studies

Coronado High School
Scottsdale, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

AAA of Washington
04.2012 - 11.2021

General Manager

LensCrafters
06.2000 - 01.2012

General Studies

California Lutheran College

General Studies

Coronado High School