Joyann Bowe
Lake Wales,FL
Summary
Operations leader with experience overseeing multi-unit food service teams, daily service delivery, and safety-focused standards. Background includes supervision of 132+ employees, support for budget planning, inventory control, and client satisfaction across complex environments, with a consistent focus on quality, compliance, and dependable results.
Overview
8
8
years of professional experience
Work History
General Manager IV
Sodexo - Tampa General Hospital
Tampa, FL
2024.03 - Current
- Directed team of 4 Sodexo managers, 6 supervisors, and 110+ employees to drive service quality and operational performance.
- Oversaw daily operations across service areas.
- Championed zero-harm practices for staff, patients, food safety, and workplace health.
- Built daily rapport with patients, clients, and staff to strengthen satisfaction.
- Delivered room service support through At Your Request program.
- Coordinated special At Your Request service for patients in emergency department.
- Supported retail and culinary departments during general manager absences.
General Manager III
Sodexo - St. Catherine's Hospital & Catholic Health Services Villa Maria East
North Miami, FL
2022.06 - 2024.03
- Managed team of 113+ employees, ensuring service quality and optimal operational outcomes.
- Managed day-to-day operations.
- Created weekly flash reports, managing budget and planning to support operational goals.
- Travel to ALL four units train and support the General Managers.
- Interacted daily with residents, clients, and staff to enhance overall satisfaction.
- Ensure there is a zero-harm mindset for ourselves, our residents, clients, our food & employees.
- Managed inventory levels to ensure product availability. and scheduling
General Manager 2
Sodexo - Inspire Living
Ocoee, FL
2019.11 - 2022.01
- Managed team of 174 employees, ensuring high service quality and positive operational outcomes.
- Oversaw daily business activities to ensure smooth functioning.
- Engaged daily with residents, clients, and staff to enhance overall satisfaction.
- Ensure there is a zero-harm mindset for ourselves, our residents, clients, our food & employees.
- Coordinated inventory tracking and staff scheduling to maximize resource efficiency.
- Managed weekly flash reports, budget, and planning.
Operation Manager I
Sodexo - Inspire Living
Bonita Springs, FL
2018.12 - 2019.11
- Managed team of 132+ employees to ensure service quality and achieved operational outcomes.
- Prepared weekly flash reports and oversaw budget and planning activities.
- Oversaw day-to-day operations.
- Interacted daily with residents, clients, and staff to enhance overall satisfaction.
- Managed inventory levels to ensure adequate stock availability and scheduling
- Ensure there is a zero-harm mindset for ourselves, our residents, clients, our food & employees.
Residing Dining Production Manager II
Sodexo-Bethune Cookman University
Daytona Beach, FL
2018.07 - 2018.12
- Managed day-to-day operations of $5.5M.
- Managed team of 176+ employees, ensuring high service quality and positive operational outcomes.
- Oversaw daily operations of food quality and customer service in resident dining, providing employees with necessary equipment, supplies, and resources.
- Ensure all food is consistently prepared and presented according to the vision established and agreed upon by the Operations Manager and the Client
- Ensured compliance with food safety, sanitation, and workplace safety standards to maintain a safe dining environment.
- Utilized FMS software to enhance communication and build trust with team members by addressing their feedback.
- Oversee cash control and payroll records.
- Oversaw financial human resources (HR) functions.
Production Manager II
Sodexo-Camp Lejeune
Jacksonville, NC
2018.07 - 2016.01
- Managed day-to-day operations of 163 union employees and ensured excellence in training.
- Scheduled employees, developed menus, managed food costs and inventory, ordered supplies, handled cash up to $2M, coordinated special events, facilitated team meetings, and provided employee training.
- Oversaw daily operations of mess hall dining, ensuring food quality and safety standards were met.
- Monitored compliance with food safety, sanitation, and workplace safety standards, actively participating in audit processes.
- Ensured high service quality and maintained accident-free operations through proactive safety measures.
- Training and Development for the culinary team
- Successfully coached (2) teams to Placed 1st in the Chef of the Quarter Culinary Competition
Education
High School Diploma -
L N Coakely High School
The Bahamas1993-06
Skills
- Employee management
- Talent management
- Inventory/Menu Development/Budgeting
- Operational Efficiency
- HACCP certification
- Sodexo systems expert
- Ingenium Sodexo Training
- Team development
- Team Performance Improvement
- Event coordination
- Diverse environment management
- Strong Interpersonal/Client Relationship Skills
Personal Information
Title: General Manager IV
Accomplishments
- I am in the Diversity & Inclusion Program
- Participated in the Mentorship Program
- Food Management Certification/Serve Safe Certified
- OSHA 10 HR Certified
- Lean Six Sigma White, Yellow & Green Belt
- Aller Train Certificate of Award
- Serv safe certified and instructor proctor
- Consistently promoted to higher levels of responsibility through exceptional work performance
- Well-qualified Food Service professional with strong management, decision-making, management, and leadership skills. Proven ability to delegate, meet deadlines without compromising quality. Create and implement menu plans, oversee food selection, contain cost, and maintain quality control.
- Completed Sodexo STARS Program 3
- Travel and open new accounts and help save accounts.
Timeline
General Manager IV
Sodexo - Tampa General Hospital
2024.03 - Current
General Manager III
Sodexo - St. Catherine's Hospital & Catholic Health Services Villa Maria East
2022.06 - 2024.03
General Manager 2
Sodexo - Inspire Living
2019.11 - 2022.01
Operation Manager I
Sodexo - Inspire Living
2018.12 - 2019.11
Residing Dining Production Manager II
Sodexo-Bethune Cookman University
2018.07 - 2018.12
Production Manager II
Sodexo-Camp Lejeune
2018.07 - 2016.01
High School Diploma -
L N Coakely High School