Joyce Agüero
Garland,TX
Summary
A dedicated and detail oriented customer service professional with over 10 years experience in customer service, and some knowledge and experience as a Medical Assistant seeking a full-time position that can utilize my skills and offer room for growth and advancement.
Overview
21
21
years of professional experience
Work History
Bilingual CSR
Teledirect
03.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Actively listened to callers, handled concerns quickly and escalated major issues to support team.
- Managed high call volumes for various clients while providing exceptional customer support and maintaining professional composure.
Bilingual CSR
Teledirect
03.2023 - 06.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Actively listened to callers, handled concerns quickly and escalated major issues to support team.
- Managed high call volumes for various clients while providing exceptional customer support and maintaining professional composure.
Medical Assistant
Launey Medical & Surgical Clinic
05.2007 - 10.2007
- Provided comprehensive support in patient care, including recording vital signs, assisting with examinations and treatments, and managing medical records, ensuring efficient operations at Launey Medical & Surgical Clinic.
- Managed patient registration and facilitated check-in/out processes, ensuring accuracy and efficiency in appointment transitions
- Verified insurance details in advance for upcoming appointments, contributing to a streamlined administrative workflow
- Maintained and updated electronic medical records, and coordinated scheduling of patient appointments to optimize clinic operations.
Medical Assistant Extern
Research Across America
05.2007 - 05.2007
- Assisted in conducting clinical trials at Research Across America by preparing examination rooms, performing basic laboratory tests, and documenting patient interactions to support medical research outcomes.
Clerk III
Texas Department of Health & Human Services
02.2004 - 08.2004
- Efficiently managed a high volume of administrative tasks, including data entry, file organization, and correspondence handling, ensuring compliance with Texas Department of Health & Human Services protocols and contributing to the department's operational excellence.
- Processed and validated incoming applications, ensuring accurate data entry and efficient appointment scheduling
- Managed multi-line phone system, providing information and assistance to applicants, enhancing their understanding of the application process
- Coordinated mail distribution, including meticulous organization of incoming correspondence and preparation of outgoing mail.
Education
Medical Assistant/Phlebotomy Program -
Platt "Health Careers Training"
Dallas, TX05.2007
GED -
Bill J. Priest Institute
10.2003
Skills
- Anatomy & Physiology
- Appointment Scheduling
- Call center experience
- Computer Proficiency
- Data Collection
- Data Entry
- Diligent
- Documentation
- Excellent Work Ethic
- Fluent in English and Spanish
- HIPAA Regulations
- Insurance Verification
- Medical Law/Ethics
- Medical Records
- Medical Terminology
- Microsoft Word
- OSHA Guidelines
- Patient Check-in/Check-Out
- Patient Exams
- Personable
- Positive Attitude
- Registration
- Scheduling
- Self Motivated
- Urinalysis
- Vital Signs
- Vision Testing
- Windows
Timeline
Bilingual CSR
Teledirect
03.2024 - Current
Bilingual CSR
Teledirect
03.2023 - 06.2023
Medical Assistant
Launey Medical & Surgical Clinic
05.2007 - 10.2007
Medical Assistant Extern
Research Across America
05.2007 - 05.2007
Clerk III
Texas Department of Health & Human Services
02.2004 - 08.2004
Medical Assistant/Phlebotomy Program -
Platt "Health Careers Training"
GED -
Bill J. Priest Institute