Joyce Agüero
Garland
Summary
Dedicated and detail-oriented customer service professional with over 10 years of experience delivering exceptional service. Strong background in customer service and some knowledge and experience as a Medical Assistant. Currently seeking a full-time position to utilize my skills and provide growth opportunities.
Overview
21
21
years of professional experience
Work History
Bilingual CSR
Teledirect
03.2023 - Current
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Enhance customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Deliver outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Actively listen to callers, handling concerns quickly and escalate major issues to support team.
- Manage high call volumes for various clients while providing exceptional customer support and maintaining professional composure.
Medical Assistant
Launey Medical & Surgical Clinic
05.2007 - 10.2007
- Managed patient registration and facilitated check-in/out processes, ensuring accuracy and efficiency in appointment transitions
- Verified insurance details in advance for upcoming appointments, contributing to a streamlined administrative workflow
- Maintained and updated electronic medical records, and coordinated scheduling of patient appointments to optimize clinic operations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant Extern
Research Across America
05.2007 - 05.2007
- Assisted in conducting clinical trials at Research Across America by preparing examination rooms, performing basic laboratory tests, and documenting patient interactions to support medical research outcomes.
- Obtained and documented client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information and vital signs such as blood pressure and weight.
- Administered vaccinations and medications under supervision, ensuring accuracy and patient safety.
- Performed EKGs and other tests based on Doctors' requests in office.
Clerk III
Texas Department of Health & Human Services
02.2004 - 08.2004
- Assisted in conducting clinical trials at Research Across America by preparing examination rooms, performing basic laboratory tests, and documenting patient interactions to support medical research outcomes.
- Obtained and documented client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information and vital signs such as blood pressure and weight.
- Administered vaccinations and medications under supervision, ensuring accuracy and patient safety.
- Performed EKGs and other tests based on Doctors' requests in office.
- Volunteered for over 10 years for the HHSC prior to being hired on.
Education
No Degree - Certified Medical Assistant/Phlebotomy
Platt Health Careers Training
Dallas, TX05.2007
GED -
Bill J. Priest Institute
10.2003
Skills
- Anatomy & Physiology
- Appointment Scheduling
- Call center experience
- Computer Proficiency
- Data Collection
- Data Entry
- Diligent
- Documentation
- Excellent Work Ethic
- Fluent in English and Spanish
- HIPAA Regulations
- Insurance Verification
- Medical Law/Ethics
- Medical Records
- Medical Terminology
- Microsoft Word
- OSHA Guidelines
- Patient Check-in/Check-Out
- Patient Exams
- Personable
- Positive Attitude
- Registration
- Scheduling
- Self Motivated
- Urinalysis
- Vital Signs
- Vision Testing
- Windows
Timeline
Bilingual CSR
Teledirect
03.2023 - Current
Medical Assistant
Launey Medical & Surgical Clinic
05.2007 - 10.2007
Medical Assistant Extern
Research Across America
05.2007 - 05.2007
Clerk III
Texas Department of Health & Human Services
02.2004 - 08.2004
No Degree - Certified Medical Assistant/Phlebotomy
Platt Health Careers Training
GED -
Bill J. Priest Institute