Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Rebecca Ricard

Baton Rouge,LA

Summary

Customer service oriented professional accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality. Attention to Detail: Consistently provide and collect accurate information. Organized: Efficiently manage time, workload, and resources. Trustworthy: Builds trust and respect by consistently meeting and exceeding expectations. Adaptable: Adapt to changing situations and expectations and accept new ideas and concepts.

Overview

32
32
years of professional experience

Work History

CSR, Shuttler

Avis Budget Group
Baton Rouge, LA
12.2025 - Current

Check in returned cars, transport dirty cars to the yard to be cleaned, park cleaned cars in the garage to be rented

Customer Service Representative

Victoria's Secret & PINK
Baton Rouge, LA
12.2021 - 11.2025

Ran cash register, processed returns, provide accurate bra measurements, assist in fitting rooms, greet and assist customers on the sales floor, restock merchandise when needed, take inventory when needed, assist with nightly deposits as needed

Homemaker

Full Time Parent
Baton Rouge, LA
09.2003 - 10.2020
  • Display strong leadership skill and manage household budget.
  • Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
  • Maintain a fair and consistent set of standards.
  • Utilize exceptional listening and delegation skills.
  • Additional professional experience includes administrative support and cashier experience.
  • Document Management | Insurance Claims | Data Entry | Payment Processing

Customer Service Cashier

Albertsons Grocery Store
Baton Rouge, LA
08.1999 - 09.2003
  • Processed customer transactions efficiently using POS systems and cash handling techniques.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Monitored cash drawer accuracy, reconciling discrepancies as needed at end of shifts.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Sorter / Packer / Distributer

Greater Baton Rouge Food Bank
Baton Rouge, LA
01.1994 - 04.2000
  • Received items and sorted according to specified instructions.
  • Adhered to safety standards and maintained an organized work environment.
  • Kept accurate logs of work performed.

Administrative Assistant

Baton Rouge District Court
Baton Rouge, LA
09.1997 - 09.1997
  • Ensured a clean and organized work environment.
  • Organized and filed paperwork.
  • Provided additional support to staff as needed.

Education

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01-2020

Skills

Medical Billing

Accounts Receivable

Collections

Co-Pay

Deductibles

Co-Insurance

EOBs

Revenue Cycle Management

Posting Payments

Government (Medicare & Medicaid)

Third Party Payers

Electronic Health Records (EHR)

Electronic Medical Records (EMR)

Managed Care (HMO

PPO

POS)

Workers Compensation

Insurance Verification

Insurance Claim Processing

CMS 1500

CMS 1450 (UB-04)

Front Office Operations

Medical Office Procedures

Scheduling

Medical Terminology

Anatomy & Physiology

HIPAA Compliance

Medical Coding (ICD-9-CM

ICD-10-CM

HCPCS

CPT)

Section name

Microsoft Office Application – Word

Timeline

CSR, Shuttler

Avis Budget Group
12.2025 - Current

Customer Service Representative

Victoria's Secret & PINK
12.2021 - 11.2025

Homemaker

Full Time Parent
09.2003 - 10.2020

Customer Service Cashier

Albertsons Grocery Store
08.1999 - 09.2003

Administrative Assistant

Baton Rouge District Court
09.1997 - 09.1997

Sorter / Packer / Distributer

Greater Baton Rouge Food Bank
01.1994 - 04.2000

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Rebecca Ricard