Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Joyce Bittner

Freeport,PA

Summary

Proactive leader with extensive experience in customer service and operations management. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

43
43
years of professional experience

Work History

Customer Service Representative

YMCA Natrona Heights PA
2024.02 - Current
  • Provided support during membership registration and renewal processes, ensuring accurate records and customer satisfaction.
  • Managed daily operations of front desk, including phone calls, preparing class schedules, and enrolling members up for classes, etc.
  • Handled escalated calls, resolving issues to achieve satisfactory outcomes for customers and the company.
  • Maintained detailed records of customer payments, ensuring accurate documentation.

Owner and CEO

JB Dog Treats
2015.07 - 2021.01
  • Oversaw all aspects of production, ensuring compliance with health and safety regulations.
  • Analyzed market trends to identify new product opportunities and adjust business strategies accordingly.
  • Developed and maintained strong relationships with clients and staff, resulting in repeat business and referrals.
  • Managed day-to-day business and financial aspects of the business.

Merchandising Specialist

McLane Inc.
1983.04 - 2000.09
  • Developed and implemented merchandising strategies that optimized product placement, increasing customer engagement and sales.
  • Collaborated with cross-functional teams to streamline inventory management process improving operational efficiency.
  • Led training sessions for new team members and boosted team performance on best practices in merchandising techniques and product knowledge.

Education

Associate of Arts - Criminal Science

PennWest Edinboro
Edinboro, PA
1979-12

Skills

  • Customer service
  • Complaint resolutions
  • Active listening
  • Payment process
  • Service quality monitor
  • Staff training

Objective

My passion is to find a job that enables me to use my customer service skills and continually be of service to the community.  I offer you initiative, integrity, courtesy and am a loyal employee

Timeline

Customer Service Representative

YMCA Natrona Heights PA
2024.02 - Current

Owner and CEO

JB Dog Treats
2015.07 - 2021.01

Merchandising Specialist

McLane Inc.
1983.04 - 2000.09

Associate of Arts - Criminal Science

PennWest Edinboro