Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joyce Blades

Los angeles,CA

Summary

Dynamic Claims Submission Agent with Firstsource Health Plans, adept at optimizing document processing and enhancing data security. Proven track record in maintaining high accuracy and efficiency, leveraging problem-solving skills and a positive attitude. Successfully increased claims submission rates, contributing to financial performance improvements. Skilled in electronic systems implementation, ensuring timely and accurate billing.

Overview

15
15
years of professional experience

Work History

Claims Submission Agent

Firstsource Health Plans
07.2021 - 07.2025

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  • Worked with internal team members to remedy issues with preemptive solutions.
  • Enhanced data security with rigorous adherence to scanning and storage guidelines, safeguarding sensitive information.
  • Maintained up-to-date knowledge of scanning technology trends, recommending upgrades to improve efficiency.
  • Increased efficiency in document processing by meticulously scanning and categorizing materials according to company protocols.
  • Optimized scanning procedures to accommodate large volumes of documents, maintaining high-quality standards.
  • Kept up-to-date with industry developments in scanning technology, recommending appropriate upgrades when necessary.
  • Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
  • Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
  • Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
  • Maintained high accuracy levels with thorough quality checks on scanned documents.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
  • Assisted in training new employees on scanner usage, contributing to a skilled workforce.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Gathered, sorted and scanned documents to enter into computer system.

Claims Submission

Qualified Billing & Collections
11.2010 - 01.2016
  • Enhanced revenue by optimizing claims submission process, ensuring timely and accurate billing.
  • Played an integral role in maintaining a clean claims submission rate above industry standards through diligent posting practices and collaboration with other departments.
  • Implemented and maintained electronic claims submission systems, reducing paper waste and improving processing efficiency.
  • Played a key role in achieving department goals related to claims submission, collections, and overall financial performance by consistently meeting or exceeding individual targets for accuracy and productivity.

Education

High School Diploma -

American Career College
Los Angeles, CA
11-2010

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Timeline

Claims Submission Agent

Firstsource Health Plans
07.2021 - 07.2025

Claims Submission

Qualified Billing & Collections
11.2010 - 01.2016

High School Diploma -

American Career College
Joyce Blades