Joyce Bodenhamer
Morgan Stanley, Wealth Management
Sugar Land,TX
Summary
Experienced client service professional with a strong background in resolving complex account issues, supporting advisors, and handling sensitive information with care. Skilled in account openings, trade support, and regulatory compliance, with a focus on accurate work and excellent client service.
1
Certification
26
years of professional experience
Work History
Senior Registered Client Service Associate
25 Years 10 Months- Directed client service operations for wealth management accounts, ensuring timely resolution of complex requests.
- Coordinated money movement, trade support, and transaction processing for financial advisors and clients.
- Processed account openings, maintenance, and documentation with strict adherence to regulatory and firm standards.
- Reviewed account paperwork for completeness, accuracy, and compliance before submission to operations teams.
- Resolved service issues by partnering with advisors, operations, and compliance to protect client experience.
- Managed confidential client information while supporting high-volume administrative and operational requests.
- Provided exceptional customer service by responding quickly to requests, maintaining a professional demeanor at all times, and delivering accurate information consistently.
- Enhanced client satisfaction by addressing their inquiries and resolving issues promptly.
- Continuously sought ways to enhance personal knowledge and skills, resulting in increased expertise and a higher level of service delivery to clients.
- Supported clients during onboarding processes, guiding them through documentation requirements and account setup procedures.
- Maintained strict adherence to regulatory requirements within daily operations thus mitigating potential risks.
- Contributed to overall team success by actively participating in trainings, sharing knowledge with peers, and offering support when needed.
- Resolved any discrepancies in account statements or balances through thorough investigation and follow-up with relevant parties.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Skills
Account maintenance
Cash management
Attention to detail
Problem-solving skills
Multitasking Abilities
Excellent communication
Regulatory compliance
Multitasking
Teamwork and collaboration
Calm and professional under pressure
Reliability
Microsoft office
Certification
- Licensed Series 7, Series 66, Series 63
- General Lines Insurance Licensed
Timeline
Senior Registered Client Service Associate
Morgan Stanley, Wealth Management
01.2001 - Current
Oklahoma State University
University of Central Oklahoma