Josephine Ntumba
Fort Worth
Summary
Proactive professional with a solid background in customer relationship management and audio quality evaluation. Skilled in active listening and multi-task management, driving collaborative solutions that enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Representative
Prospect Services
11.2020 - Current
- Provided timely assistance to customers via phone and email.
- Resolved customer inquiries using company databases and CRM systems.
- Collaborated with team members to improve service processes and workflows.
Audio Quality Evaluation
Media Tech Institute
North Richland Hills
11.2022 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in sound design by integrating effects and music into projects.
- Reviewed audio edits for accuracy, providing constructive feedback to team members.
Education
Saint Leo University
Saint Leo, FLSkills
- Customer relationship management
- CRM database management
- Problem resolution
- Product knowledge
- Active listening
- Multi-task management
Languages
French
Native/ Bilingual
Timeline
Audio Quality Evaluation
Media Tech Institute
11.2022 - 11.2024
Customer Service Representative
Prospect Services
11.2020 - Current
Saint Leo University