Joyce Carr
Waco,TX
Summary
I have the ability to meet and exceed customer needs by providing timely, effective, and empathetic support . I’m willing to get the job done correctly and efficiently ensuring the customer is satisfied
Overview
3
3
years of professional experience
Work History
Cashier
H-E-B Grocery
Bellmead, Texas
01.2024 - 11.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
Meduit
Waco, TX
06.2023 - 12.2023
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Service Associate
Raising Cane's
Waco, Texas
05.2022 - 12.2022
- Processed customer orders accurately and efficiently.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
Education
High School Diploma -
La Vega High School
Waco, TX05-2023
Skills
- POS system operations
- Cash handling expertise
- Customer service excellence
- Time management skills
- Performance monitoring
References
- Patrick Shade, High school counselor . (254-299-6832)
- Ms Bagget , Decision group . (254-981-4545)
Timeline
Cashier
H-E-B Grocery
01.2024 - 11.2024
Customer Service Representative
Meduit
06.2023 - 12.2023
Customer Service Associate
Raising Cane's
05.2022 - 12.2022
High School Diploma -
La Vega High School