Joyce Chege
Tolleson
Summary
Dynamic Employee Assistance Manager with a proven track record in communication, problem-solving, and staff support. Skilled in overseeing daily operations and ensuring compliance with regulations, committed to fostering a safe and supportive environment.
Detail-oriented manager experienced in ensuring adherence to state and federal regulations. Strong problem-solving abilities and a commitment to reliability have led to improved operational efficiency and enhanced staff performance.
Knowledgeable health information specialist remote position with solid background in employee assistance and support programs. Managed employee well-being initiatives and resolved workplace conflicts effectively. Demonstrated strong interpersonal communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employee Assistance Manager
Beth Goodson
06.2016 - Current
Communication with doctors: Work closely with doctors and residents to assist them with doctor's appointments, finding their medical records, families, social workers, and external agencies to coordinate services
Compliance: Ensure adherence to state and federal regulations, licensing standards, and building codes for HIPPA.
Staff support: Assist in hiring, training, and supervising caregivers; monitor performance and address behavioral or operational issues
Oversee daily operations: Ensure the home runs smoothly, with structured routines, safety protocols, and a safe, comfortable environment
Education
High School Diploma -
Mumbi Girls High School
Murang'a , KenyaSkills
- Mental health support
- Employee relations
- Multicultural competence
- Substance abuse counseling
- Budgeting and finance
- Critical incident response
- Problem-solving
- Teamwork and collaboration
- Time managementť
- Problem-solving abilities
- Reliability
- Excellent communication
- Verbal and written communication
- Team building
Certification
HIPPA
Privation and support
Articale 9
Languages
English
Full Professional
Timeline
Employee Assistance Manager
Beth Goodson
06.2016 - Current
High School Diploma -
Mumbi Girls High School