Joyce Daniels
Lancaster,CA
Summary
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes. Patient-focused with years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ED Tech I
Henry Mayo Newhall Hospital
02.2022 - Current
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
- Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
- Demonstrated strong clinical judgment in escalating urgent cases to the appropriate healthcare professional for timely intervention when needed.
- Advanced overall quality improvement initiatives by participating in ongoing training sessions and staying updated on best practices in emergency medicine.
- Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing outcomes.
- Promoted a positive work environment through respectful communication with colleagues, fostering teamwork and collaboration across the department.
- Optimized resource utilization by monitoring inventory levels and replenishing essential items regularly to prevent stockouts or delays in care delivery.
Patient Access Services
Henry Mayo Newhall Hospital
09.2017 - 02.2021
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Upheld strict adherence to regulatory guidelines governing access to private health information by carefully monitoring disclosure practices at point-of-care locations.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
- Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
Family Monitoring Coach Intern
Grace Resources
01.2019 - 01.2020
- Worked as team with family services and education staff throughout program.
- Provided ongoing supervision to Family Services staff members, offering guidance, support, and constructive feedback as needed.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of family services.
- Facilitated open forums for clients, staff, and community members to discuss pressing issues related to family services, fostering a sense of unity and shared purpose.
Counselor Unit Director
Via West Services
12.2016 - 04.2017
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Vice President of Programing
CSU East Bay
01.2015 - 01.2016
- Established a culture of continuous improvement, fostering innovation and growth within the programming team.
Program Leader II
City Of Palmdale
10.2006 - 05.2015
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
- Led a team of dedicated professionals, providing guidance and mentorship to ensure their success in achieving program objectives.
Education
Certification - Emergency Medical Technician Program
University of Antelope Valley
Lancaster, CA07.2021
Bachelor of Science - Sociology
California State University - Bakersfield
Bakersfield, CA06.2021
Associate of Science - Kinesiology
Antelope Valley College
Lancaster, CA06.2015
Associate of Science - Liberal Arts And Sciences
Antelope Valley College
Lancaster, CA06.2015
Skills
- Vital signs monitoring
- HIPAA Compliance
- Airway Management
- Documentation accuracy
- Patient Transport
- 12-lead EKG monitoring
- Basic patient care
- Measuring and monitoring vitals
- Phlebotomy procedures
- Educating patients
- CPR
- Wound Care
- Collecting medical samples
- Patient Registration
Certification
● National Registry of Emergency Medical Technician | EMT Registry No. E3652006 EXP: 03/2024
● American Medical Technologists Registered Phlebotomy Technician | AMT ID:2865216 EXP: 08/2025
● California Child Abuse Mandated Reporter CERT-00336804
Timeline
ED Tech I
Henry Mayo Newhall Hospital
02.2022 - Current
Family Monitoring Coach Intern
Grace Resources
01.2019 - 01.2020
Patient Access Services
Henry Mayo Newhall Hospital
09.2017 - 02.2021
Counselor Unit Director
Via West Services
12.2016 - 04.2017
Vice President of Programing
CSU East Bay
01.2015 - 01.2016
Program Leader II
City Of Palmdale
10.2006 - 05.2015
Certification - Emergency Medical Technician Program
University of Antelope Valley
Bachelor of Science - Sociology
California State University - Bakersfield
Associate of Science - Kinesiology
Antelope Valley College
Associate of Science - Liberal Arts And Sciences
Antelope Valley College
● National Registry of Emergency Medical Technician | EMT Registry No. E3652006 EXP: 03/2024
● American Medical Technologists Registered Phlebotomy Technician | AMT ID:2865216 EXP: 08/2025
● California Child Abuse Mandated Reporter CERT-00336804
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