Joyce Devino
Huntington
Summary
Dedicated engagement manager with a focus on developing client relationships and ensuring exceptional service. Expertise in facilitating workshops and collaborating with cross-functional teams to drive customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Engagement Manager
Drasco Sales
Long Island, NY
01.2023 - Current
- Developed strong client relationships to enhance engagement and satisfaction.
- Collaborated with cross-functional teams to align strategies and drive customer service success.
- Analyzed customer needs to identify areas for improvement in services.
- Facilitated workshops to educate clients on product capabilities and best practices.
Banquet and Event Coordinator
Butterfields Restaurant
Hauppauge, NY
09.2019 - 05.2023
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Collaborated with culinary team to design customized menus for diverse client needs.
- Managed vendor relationships to secure timely delivery of services and supplies.
- Developed event timelines and checklists to enhance organization and efficiency.
- Trained and supervised event staff, fostering teamwork and enhancing service quality.
- Ensured compliance with safety regulations and venue policies during events.
Customer Service Representative
Verizon Enterprise
New York
07.2000 - 09.2018
- Resolved customer inquiries via multiple communication channels, enhancing user satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes, improving response times.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04-2016
Skills
- Problem-solving
- Multitasking
- Problem-solving abilities
- Active listening
- Creative thinking
Timeline
Engagement Manager
Drasco Sales
01.2023 - Current
Banquet and Event Coordinator
Butterfields Restaurant
09.2019 - 05.2023
Customer Service Representative
Verizon Enterprise
07.2000 - 09.2018
Bachelor of Science - Criminal Justice
University of Phoenix