Joyce Farfan
Peer Specialist Coordinator/Human Services Administration
Jersey City
Summary
Motivated to learn, grow and excel in Substance Abuse & Mental Health field. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Excellent ability to develop customized plans for individual issues. Engaging and outgoing with strong communication skills. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Over 10 years of experience in the Administrative & Clerical field.
Overview
7
7
years of professional experience
1
1
Language
Work History
Peer Support Specialist Coordinator
NYC Criminal Justice Agency
02.2024 - Current
- Collaborate with the Peer Support Team Senior Manager and my supervisor to develop strategic plans aligning with overall teams objectives, fostering a unified approach toward shared goals.
- Maintained accurate documentation of participants interactions, supporting case efforts.
- Promoted a strengths-based approach for participants through active listening and empathy.
- Served as Peer Specialist for recovery, inspiring participants with personal success stories and resilience.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and provided support to a team member, escalating major problems to supervisor.
- Enhanced team communication by providing support when needed and making myself available.
- Assisted in recruitment efforts by conducting interviews with Peer Specialist Supervisor for new hires.
- Assisted in providing support to team members with questions concerning MSD, Outlook and any other concerns.
Peer Support Specialist
NYC Criminal Justice Agency
12.2022 - 02.2024
- Assisted participants in navigating mental health services, simplifying process of obtaining care.
- Advocated on behalf of participants to ensure access to appropriate resources and services within the community.
- Supported participants in setting and achieving personal goals, leading to improved life satisfaction.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced participant self-reliance by developing and implementing personalized recovery plans.
- Maintained accurate documentation of participants interactions, supporting case management efforts.
Peer Support Volunteer/Administrative Coordinator
El Regreso
04.2019 - 12.2022
- Enhanced participant engagement by incorporating creative activities into peer support sessions that fostered self-expression and communication.
- Provided emotional support during crisis situations, helping peers navigate challenging circumstances and make informed decisions.
- Provided compassionate counseling and support to individuals dealing with chronic conditions.
- Enhanced peer support program effectiveness by implementing compassionate listening and effective communication techniques.
- Developed trusting relationships with peers, fostering a safe and supportive environment for sharing experiences and coping strategies.
- Transported individuals to medial appointments and support meetings whenever needed.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Developed team communication and information for meetings several times a week.
Education
Certificate of Completion Education - HIV/AIDS, STD's, Hepatitis Substance Use & Abuse and Safer Sex
La Nueva Esperansa
Brooklyn, NY10.2019
GED - undefined
St. Nicholas
Brooklyn, NY12.2019
Mandated Reporter Certification
NY Society The Prevention of Cruelty To Children
Remote12-2020
Recovery Coach Certification
Connecticut Community For Addiction Recovery
Remote03-2021
Certified Recovery Peer Advocate
The New York Certification Board
Remote03-2021
Peer Specialist Certification
Academy of Peer Specialist
Remote03-2023
Collective Leadership Supervisor Training
Institute For Justice And Opportunity JJC
Remote12-2025
Skills
- Problem-solving skills
- Leadership skills
- Interpersonal abilities
- Team Building
- Documentation and reporting
- Rapport building
- Multicultural sensitivity
- Staff Management
- Administrative support
- Relationship building skills
- Empathy development
- Issue resolution
- Boundary Setting
- Recovery Guidance
Timeline
Peer Support Specialist Coordinator
NYC Criminal Justice Agency
02.2024 - Current
Peer Support Specialist
NYC Criminal Justice Agency
12.2022 - 02.2024
Peer Support Volunteer/Administrative Coordinator
El Regreso
04.2019 - 12.2022
GED - undefined
St. Nicholas
Certificate of Completion Education - HIV/AIDS, STD's, Hepatitis Substance Use & Abuse and Safer Sex
La Nueva Esperansa
Mandated Reporter Certification
NY Society The Prevention of Cruelty To Children
Recovery Coach Certification
Connecticut Community For Addiction Recovery
Certified Recovery Peer Advocate
The New York Certification Board
Peer Specialist Certification
Academy of Peer Specialist
Collective Leadership Supervisor Training
Institute For Justice And Opportunity JJC