Joyce Flinn
Oakland,MD
Summary
Experienced professional in implementing and managing a wide range of systems for financial institutions, including LAN, WAN, new item processing, call center, new account opening, audit, email, GRC, and other necessary systems. Skilled in conducting risk assessments for operational and third-party risks. Proficient in developing and overseeing disaster recovery programs. Actively participated in online and conference presentations for ABA, FS-ISAC, and CRI.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Information Security & Disaster Recovery Officer
First United Bank & Trust
Oakland, MD
04.2014 - Current
- Assisted in preparing documents required for court proceedings if needed.
Information Security Officer
First United Bank & Trust
Oakland, MD
11.2001 - 04.2014
- Ensured that all employees have received appropriate training in information security practices.
- Implemented measures to detect unauthorized access attempts or malicious activities on networks.
- Maintained up-to-date knowledge of information security trends, threats, and countermeasures.
- Developed incident response plans in case of a potential breach or attack.
- Developed and implemented security standards, policies, and procedures for the organization.
- Investigated incidents related to data loss or other breaches of security protocols.
- Monitored user access rights to ensure compliance with security policies.
- Updated disaster recovery plans as needed based on changes in technology or environment.
- Coordinated security updates to avoid outages and downtime.
- Updated computer security policies and procedures upon learning of new risks.
- Promoted security awareness among employees and clients to alleviate risks and breaches.
Platform Administrator
First United Bank & Trust
Oakland, MD
01.2000 - 11.2001
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Network Services Manager
First United Bank & Trust
Oakland, MD
09.1994 - 12.1999
- Managed and maintained all aspects of the network services infrastructure, including hardware, software and operating systems.
- Implemented backup procedures for critical data stored on the server or other storage devices.
- Resolved connectivity issues between various sites across the wide area network.
- Provided training sessions for new staff members on how to use network resources properly.
- Investigated system outages, identified root causes and implemented corrective measures to prevent future occurrences.
- Configured user accounts, profiles and access rights according to company policies.
- Coordinated with vendors and company personnel to facilitate purchases.
- Installed security software to protect networks.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Automation Coordinator
First United Bank & Trust
Oakland, MD
08.1993 - 09.1994
- Ensured compliance with company policies and procedures related to project management activities.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Item Processing Manager
First United Bank & Trust
Oakland, MD
05.1992 - 08.1993
- Trained new employees on item processing systems and procedures, as well as customer service protocols.
- Identified areas for process improvement, implemented changes accordingly, and monitored results.
- Participated in meetings with senior leadership team members regarding initiatives that could improve operational efficiencies within the item processing department.
- Interfaced with vendors to ensure timely delivery of supplies needed for daily operations.
- Managed daily operations of the item processing department, including staff scheduling and budgeting.
Finance Associate
First United Bank & Trust
Oakland, MD
04.1990 - 05.1992
- Prepared regular financial reports and presentations for senior management and stakeholders.
- Implemented and maintained financial management software to streamline financial operations.
Clerical Associate
First United Bank & Trust
Oakland, MD
06.1988 - 12.1989
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
Substitute Teacher
Garrett County Public Schools
Oakland, MD
08.1987 - 12.1989
- Provided instruction and guidance to students in the absence of a regular teacher.
Administrative Assistant
MicroIntegration
Friendsville, MD
01.1985 - 08.1987
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Verified accuracy of shipments against shipping documents.
- Coordinated shipping schedules for outbound shipments.
Education
Bachelor of Arts - Secondary Education
Frostburg State University
Frostburg, MD12-1984
Skills
- Word Processing
- Risk Management
- Report Writing
- Teamwork and Collaboration
- Analytical Skills
- Organizational Skills
Certification
- CRISC
Accomplishments
- CRI Initial Founders Award
Timeline
Information Security & Disaster Recovery Officer
First United Bank & Trust
04.2014 - Current
Information Security Officer
First United Bank & Trust
11.2001 - 04.2014
Platform Administrator
First United Bank & Trust
01.2000 - 11.2001
Network Services Manager
First United Bank & Trust
09.1994 - 12.1999
Automation Coordinator
First United Bank & Trust
08.1993 - 09.1994
Item Processing Manager
First United Bank & Trust
05.1992 - 08.1993
Finance Associate
First United Bank & Trust
04.1990 - 05.1992
Clerical Associate
First United Bank & Trust
06.1988 - 12.1989
Substitute Teacher
Garrett County Public Schools
08.1987 - 12.1989
Administrative Assistant
MicroIntegration
01.1985 - 08.1987
Bachelor of Arts - Secondary Education
Frostburg State University