Joyce Forster
Summary
Goal oriented customer service and data entry representative who possess a sold background in customer service and data entry with particular expertise in multi-tasking, resolving complex issues. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Member Services Representative
WellSpan Health
York, PA
04.2018 - 07.2025
- Provided exceptional customer support to members through phone and in-person interactions.
- Resolved member inquiries regarding benefits, services, and billing processes efficiently.
- Responded quickly and efficiently to emails sent by current or prospective members regarding their account status or service needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed incoming payments from members using various payment methods including cash, checks, credit cards.
- Worked with patients to schedule appointments that fit their needs and availability.
- Processed claims and maintained accurate records using internal management systems.
- Answer high-volume phone calls in the call center.
Claims Analyst
Sesam Temps/Wellspan Health
York, PA
11.2017 - 04.2018
- Adjudicates claims and makes payments, denials, and/or exclusions according to the plan document.
- Reviews claim information for accuracy, completeness, and consistency.
- Applies the appropriate coordination of benefits rules, investigates pre-existing conditions and subrogation, and determines the appropriate level of benefits based on medical emergency criteria.
- Investigates processed claims in response to inquiries, questions, and complaints from providers, claimants, and third-party payors.
- Worked in call center.
Caregiver for Disabled Father
Homecare
02.2014 - 04.2017
- Stayed home to take care of disabled father who needed 24/7 care.
Customer Service Representative
Carefirst Blue Cross Blue Shield
Baltimore, MD
01.2006 - 02.2014
- Assisted members with inquiries regarding health insurance benefits and coverage options.
- Processed claims and maintained accurate records using internal management systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Medical Billing
- Insurance Eligibility
- Data entry
- Answered high-volume phone calls in a call center.
Administrative Assistant
Lincoln General
York, PA
01.2005 - 01.2006
- Medical Billing
- Posting payments.
- Filing
- Compose letters to providers.
Customer Service / Front Desk
State Farm
Shrewsbury, PA
01.2004 - 01.2005
- Posted cash and check payments
- Bank Deposits
- Process new and existing claims
- Insurance Eligibility
- Scheduling Appointments
- Collections
Customer Service Representative / Front Desk
Wells Fargo
York, PA
01.2002 - 01.2004
- Prepared, verified, and documented loan and credit applications.
- posted cash and check payments
- Bank Deposits.
- Prepared credit reports.
- Processed all loan documents and claim information.
- Handled all aspects of customer inquiries.
Education
Business
Kenwood Sr High School
Baltimore, MD1983
Skills
- Customer service
- Payment processing
- Appointment scheduling
- Microsoft Office Word and Excel
- Epic
- Data Entry
- Cash posting
- Insurance verification
- Claims processing
- Strong organizational skills
- strong work ethic
- Ability to multitask in a busy workplace
- self-starter
- detailed
- Flexible team worker to be relied on
- Telephone inquiries specialist
Timeline
Member Services Representative
WellSpan Health
04.2018 - 07.2025
Claims Analyst
Sesam Temps/Wellspan Health
11.2017 - 04.2018
Caregiver for Disabled Father
Homecare
02.2014 - 04.2017
Customer Service Representative
Carefirst Blue Cross Blue Shield
01.2006 - 02.2014
Administrative Assistant
Lincoln General
01.2005 - 01.2006
Customer Service / Front Desk
State Farm
01.2004 - 01.2005
Customer Service Representative / Front Desk
Wells Fargo
01.2002 - 01.2004
Business
Kenwood Sr High School
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