JOYCE KNIGHT
Brunswick,OH
Summary
Accomplished Business Office Manager with a proven track record at BROADVIEW MULTI CARE CENTER, enhancing financial operations and managing a $1.7 million monthly revenue. Expert in account reconciliation and staff development, significantly improving billing processes and compliance. Skilled in leveraging computer skills and customer service to resolve discrepancies and boost office efficiency. Talented professional considered knowledgeable leader and dedicated problem solver. Bring 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
Work History
Business Office Manager
BROADVIEW MULTI CARE CENTER
2006.09 - Current
- Oversaw all aspect of the Business Office of a 200 bed facility with a monthly revenue of 1.7 million
- Responsible for Medicare/Medicaid/Insurance/Private billing including obtaining authorization, follow up on claims and processing account for collections and legal actions
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database, internal and external audits
- Processed receivable deposits ,accurately recording and reconciling financial transactions , including balancing the monthly bank account
- Weekly interdepartmental Utilization Review Meetings to determine discharge plans and possible long term placement
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06.1984
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Credit and collections
- Business operations management
- Computer Skills
- Customer Service
- Problem Resolution
- Performance Evaluations
Timeline
Business Office Manager
BROADVIEW MULTI CARE CENTER
2006.09 - Current
High School Diploma -
Brunswick High School
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