Joyce Lux
Shelbyville,IN
Summary
Dynamic Customer Service Representative with a proven track record at Southeast Family Medicine, excelling in relationship building and critical thinking. Adept at verifying insurance and scheduling appointments, I enhance patient satisfaction through active listening and efficient data entry, ensuring seamless communication between patients and healthcare providers.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Southeast Family Medicine
01.2009 - 10.2020
Greeted and checked in patients
Verified insurance
Answered patient phone calls
Sent patient questions to doctors
Organized sample medications
Checked patients out
Scheduled appointments
Education
Bachelor of Arts - Social Work
Indiana University
IN05.1997
Associate of Arts - Early Childhood Care And Education
Indiana State University
Terre Haute, IN05.1979
High School Diploma - Art, Science
Waldron High School
Waldron, IN1977
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
Timeline
Customer Service Representative
Southeast Family Medicine
01.2009 - 10.2020
Bachelor of Arts - Social Work
Indiana University
Associate of Arts - Early Childhood Care And Education
Indiana State University
High School Diploma - Art, Science
Waldron High School